Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

Sort by
January 03, 2024

High cost of regular maintenance and oil changes. After waiting a long time they give you the value of what they are going to do, when you have waited more than two hours. More

by jzapata2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Safford Brown Kia Manassas responded

Thank you for your feedback. Here at Safford Brown Kia Manassas, we pride ourselves on customer satisfaction and efficient service. However it appears that your recent experience in our service department does not reflect that. Please contact us directly at your earliest convenience so that we can discuss the issue you have described in greater depth. We look forward to hearing from you soon. Sincerely, The Team at Safford Brown Kia Manassas

January 02, 2024

Enjoyed the communication and attention to detail from the moment I walked in to the moment I left. And can't forget to give a shout out for a car wash. More

by DCHRISTIAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Safford Brown Kia Manassas responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Team at Safford Brown Kia Manassas

January 02, 2024

I came on that day for a specific problem with the car radio no work was dove on that matter it was a waste of time More

by MELIYISSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Safford Brown Kia Manassas responded

Hello, we are disappointed to hear you feel as if your vehicle's needs were not met. We take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us directly at your earliest convenience. We look forward to speaking with you. Sincerely, The Team at Safford Brown Kia Manassas

December 31, 2023

It just takes a long time for an oil change. I usually sit for nearly 2 hours waiting. Other than that, everyone is polite and super helpful:) More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Safford Brown Kia Manassas responded

Thanks for your great review, Ellen. We do appreciate your patience for the extended wait that you encounter when visiting our dealership. Our service team wants to make sure that all of our customer's vehicles are given the time and attention they need. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

December 31, 2023

Great customer service. Time savers. Awesome environment and customer waiting space. Would not hesitate to recommend them to others More

by ANOMAH100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Report | Print
Jan 03, 2024 -

Safford Brown Kia Manassas responded

We are delighted to hear that you had a positive experience with us. We strive to provide the best customer service possible and are glad that we could meet your expectations. Thank you for your kind words! Sincerely, The Team at Safford Brown Kia Manassas

December 30, 2023

Great service and communication, very friendly staff, got me in and out with ease. Michele was amazing. More

by navkolia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Safford Brown Kia Manassas responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Team at Safford Brown Kia Manassas

December 30, 2023

Reliably quick, courteous, quality service. I'm happy to drive from Woodbridge to get my car serviced here. More

by ebethel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Safford Brown Kia Manassas responded

Thank you for putting your trust in Safford Brown Kia Manassas! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

December 30, 2023

The Safford Brown dealership is a nice facility with amenities in the waiting area. The service department also serviced my vehicle quickly. More

by JDreview123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

December 30, 2023

Staff is friendly but they need to work on not letting technicians smoke in the cars. More

by PAREDESLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Report | Print
Jan 08, 2024 -

Safford Brown Kia Manassas responded

We would like to thank you for sharing this review and alerting us of this issue. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss what happened. Sincerely, The Team at Safford Brown Kia Manassas

December 29, 2023

Michelle and team very helpful. Clear with communication and updates. Patient with my pick up. More

by CHELBE724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Safford Brown Kia Manassas responded

Thank you for taking the time to write about your experience with us! At Safford Brown Kia Manassas, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Michelle was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

1
...
7
8
9
...
74