Safford Brown Kia Manassas - Service Center

Kid Friendly I waiting for 1 hour for a state inspeciton and oil change to be completed. The waiting area was nice and big with a t.v. for kids to watch cartoons. I waiting for 1 hour for a state inspeciton and oil change to be completed. The waiting area was nice and big with a t.v. for kids to watch cartoons. There was even a coloring book there to entertain the kiddos. Michelle was very nice and gave us an update as progress was being made with our car. They also gave us economical advice with what needs done now and what services will be coming soon. I have been to a lot of service places in Manssas and Gainesville. This one is the most honest, reliable, and trustworthy one I have done business with. I left feeling like I wasn't swindled, which is a great feeling. We will take our car back and we will probably buy our next car there, too. More

They are great to work with always concerned about service done in a timely manner they are always working to make things better for customer and making sure they leave knowing the work was done prope service done in a timely manner they are always working to make things better for customer and making sure they leave knowing the work was done properly More

Service Manager, who's name I've forgotten although I do remember that the manager or who ever took my order was a woman, was very competent and polite. I've taken the car in for warranty (bo although I do remember that the manager or who ever took my order was a woman, was very competent and polite. I've taken the car in for warranty (both for maintenance and repairs) work and the car has been services on time and efficiently. I really can't comment on pricing since everything has been done under warranty. I didn't buy the car from them but their professionalism would make me consider them if I'm in the market to replace my car. P.S. I have a Kia Soul and we love it. It's rear to find a car that's cute, practical and relatively inexpensive. The Soul meets all those factors. More

I come from Culpeper VA to this place, that's 36 miles. One because it's the place I bought my two Kia Souls, yes, two. Second, because so far they have prove to me their desire to do superb custom miles. One because it's the place I bought my two Kia Souls, yes, two. Second, because so far they have prove to me their desire to do superb customer service. As of today they have meet my expectations for service if they don't exceed them. They listen to me and find a solution to my problems. Prices are fair or better than other places. I hope Brown's open a service center in Culpeper soon! I like their approach to customer service! More

I recently purchased a 2014 Sorento that needed warranty work performed. The service advisor Michelle was very friendly from the moment I walked in. The job took longer than they anticipated and she offered work performed. The service advisor Michelle was very friendly from the moment I walked in. The job took longer than they anticipated and she offered me a loaner car after about an hour of waitng. I received a call from Michelle when the car was ready and returned to pick it up. The work that was done was great. There were no greasy hand prints or damage to the vehicle from the work. I would highly recommend them for service. Great job!!!! More

Went in for a concern about my transmission. My car was looked at within 10 minutes. Car was test driven but could not duplicate my concern. Car was given 26 point check, no problems. Everyone was very ple looked at within 10 minutes. Car was test driven but could not duplicate my concern. Car was given 26 point check, no problems. Everyone was very pleasant and polite, which is rare these days. I would recommend this service department to anyone. More

I took my car in for a safety recall and Michelle was very nice and professional. My car was ready in 20 minutes. I will definitely bring my car back to this dealership. very nice and professional. My car was ready in 20 minutes. I will definitely bring my car back to this dealership. More

I had to have two bulbs replaced for my VA inspection, the tag light and a side light. The cost was $35.70 for each bulb to be replace. Are you kidding me. Not too bad for a days pay- $105 per hour at the tag light and a side light. The cost was $35.70 for each bulb to be replace. Are you kidding me. Not too bad for a days pay- $105 per hour at that rate. I thought Browns Kia would be looking for customers not making them dissatisfied. Mr. Rife would not answer with a personal email to me. Instead he gave me a general form email that anyone would get giving the site to write a review. How unpersonable to answer a concern. More

Customer service is first rate employees are friendly and they are always quick to service my car in a timely manner and service is always top notch they are always quick to service my car in a timely manner and service is always top notch More

Michelle is always friendly and accommodating. She explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. More