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Safford Brown Kia Manassas - Service Center
Manassas, VA
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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732 Reviews of Safford Brown Kia Manassas - Service Center
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April 24, 2019
Always Responsive - Service with a Smile!! Service Center and Parts Sections were both very helpful and responsive. I needed to come in a couple days ahead of our scheduled appointment because Service Center and Parts Sections were both very helpful and responsive. I needed to come in a couple days ahead of our scheduled appointment because a windshield wiper broke on Saturday before Easter and it was due to rain before our service appointment on the following Tuesday. The Parts Section (Ken) provided all three replacement wipers with a 10% discount and Service (Jonathan) installed them for us within minutes and we were on our way. On Tuesday, they got our car in right away and oil/filter change ($33 coupon) and Crystal Fusion application were accomplished within an hour. On my way off the lot, I heard a rubbing noise (that was not previously present) under the chassis (sounded like it was from one of the wheels). They test drove the car and heard the noise so they took my car right back in and put it up on the rack. They were unable to duplicate the noise once in the garage, but when they brought the car back to me, the noise was gone. More
by timothy.trant
Verified CustomerEmployees Worked With
Other Employees :
Brent Greer, Ken Bursk, Jonathan Quintanilla
April 24, 2019
Happy customers Great customer service. My husband and I would come here again to purchase a car and getting our services here anytime. Would recommend to friends and Great customer service. My husband and I would come here again to purchase a car and getting our services here anytime. Would recommend to friends and family. More
by RMJOAQUIN10
Employees Worked With
Other Employees :
George Henderson, Jonathan Quintanilla
April 22, 2019
Outstanding I had a problem with my KIA and Michele did not hesitate to tell me too bring my car in. The work is done timely and efficiency. I had a problem with my KIA and Michele did not hesitate to tell me too bring my car in. The work is done timely and efficiency. More
by Vacani
Employees Worked With
April 21, 2019
outstanding very clean service area, and employees were all friendly and polite, the overall , michelle is one employee , that is a great value to your dealershi very clean service area, and employees were all friendly and polite, the overall , michelle is one employee , that is a great value to your dealership, for sure . More
by TLC1447
April 20, 2019
Oil Change I had my oil changed as part of a program pre-paid when I purchased the car. I was mistakenly charged this time. However the service agent clears up I had my oil changed as part of a program pre-paid when I purchased the car. I was mistakenly charged this time. However the service agent clears up the mix-up. More
by KEITH.DOMERESE
Employees Worked With
April 17, 2019
Exceptional dealership We bought our Kia Sorento at Brown’s Manassas Kia, it was such a great experience we travel the extra distance to have it serviced there. Both the sal We bought our Kia Sorento at Brown’s Manassas Kia, it was such a great experience we travel the extra distance to have it serviced there. Both the sales and service department are excellent. I highly recommend Brown’s Manassas Kia. They truly care about customer service, thank you for such dedication. More
by Jerry
April 15, 2019
Service was Awesome! We have an older car which needed a lot of help. The service response was excellent. They went over every detail and our car is now in perfect shape We have an older car which needed a lot of help. The service response was excellent. They went over every detail and our car is now in perfect shape. Thank you! More
by Carolhall167
Employees Worked With
April 15, 2019
Not Excellent But Superb! Michelle in service is Always willing to go above and beyond the Kia standard! It feels good to walk in and knows me and my vehicle! Very personalized Michelle in service is Always willing to go above and beyond the Kia standard! It feels good to walk in and knows me and my vehicle! Very personalized interaction, and if she doesn't know she will ask for help! More
by IAMSTRONGERNOW02
April 13, 2019
Exceptional Service From Start To Finish Hello, I’m Carlton Reed, and I bought my Kia Optima in 2016 from Jonathan, now a service advisor, and Pedro, who is in sales. From start to finish it Hello, I’m Carlton Reed, and I bought my Kia Optima in 2016 from Jonathan, now a service advisor, and Pedro, who is in sales. From start to finish it was a flawless experience. As I have come back for service, it has been the same consistent and professional experience of professionalism, and always exceeds my expectations. As I recently met your General Manager, George, I was equally impressed, as well as Claudia in finance. As a sales trainer, who was formerly in the car business for 16 years, I’m not easily impressed. I want to thank Jonathan, Pedro, Claudia, George, and his entire Brown’s Manassas Kia team for consistently going the extra mile in delivering a great customer experience! More
by REEDGES
Employees Worked With
Claudia in Finance, Pedro Delao, George Henderson, Jonathan Quintanilla
April 13, 2019
Timely service The service was done in a very timely manner. The waiting area is very comfortable and well stocked with amenities. The service writer checked on us s The service was done in a very timely manner. The waiting area is very comfortable and well stocked with amenities. The service writer checked on us several times and kept everyone informed. More
by BOBCORNWELL73
Employees Worked With
