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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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January 13, 2024

Michelle is always super nice to deal with. Very pleasant when you call in follows up as she states More

by TAMMY2THERESCUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Safford Brown Kia Manassas responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Team at Safford Brown Kia Manassas

January 13, 2024

Michelle is very communicative and helpful. The dealership has a nice, clean waiting area with WiFi and paid for a Lyft to take me home when additional work was required. More

by BEN.SMITH213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words, Ben. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

January 12, 2024

7:30 appointment. I was offered to wait for it but said I would be back at 4 after work. When I got there at 4, my car had not even been looked at. More

by ETZWEILERSM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Safford Brown Kia Manassas responded

Hello, we appreciate you bringing this to our attention. We are grateful for your patience and understanding amidst our staffing shortage and are so pleased you are giving us another chance to work on your vehicle. We look forward to taking care of you and your car later this week. Please reach out to us if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

January 12, 2024

Good costumer service over all. Promise time was three hours but they took more than seven hours. no any update at all regarding the delay which I have to follow up every hour. I h More

by BINODXPERIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Safford Brown Kia Manassas responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered while we worked on your vehicle. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

January 11, 2024

Michele was superb in working with me to get the oil change completed on my telluride More

by eihabisaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Safford Brown Kia Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michele does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

January 10, 2024

This place is pretty awesome. . Great service (waiting for vehicle to get finished a little longer than usual). However, Michelle kept us informed on what's going on which was good More

by CJLEFEBVRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Safford Brown Kia Manassas responded

Thanks for your awesome review! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

January 08, 2024

The staff were great but I noticed the mechanics were very slow moving. The appointment took longer because of that. Also, my windshield wipers passed inspection some how. On the way home I could hardly More

by EM.ESCOBEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Safford Brown Kia Manassas responded

Thank you for visiting Safford Brown Kia Manassas’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let us know if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

January 08, 2024

The last general( oil and filter and over all service) was not good or complete. They did not check or top off the liquids ( window washer and radiator reservoirs) leaving us to believe as they have check More

by dayjowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Safford Brown Kia Manassas responded

We appreciate your feedback regarding your recent experience in our service center. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and discuss your feedback regarding your last service. Please contact us at your earliest convenience. We hope to earn your trust. Sincerely, The Team at Safford Brown Kia Manassas

January 05, 2024

I had a great experience at Safford Brown Manassas, Va. They do a good job. More

by AUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience, Auston! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

January 03, 2024

Michele was great to work with and did a great job of keeping me informed. More

by samnkimd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Safford Brown Kia Manassas responded

Thank you for sharing your experience with us, Sam! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Team at Safford Brown Kia Manassas

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