Safford Brown Kia Manassas - Service Center

Great customer service I went to Browns KIA in Manassas. I’ve had been there before for routine service before. My state inspection was coming due so I went to them. They we I went to Browns KIA in Manassas. I’ve had been there before for routine service before. My state inspection was coming due so I went to them. They were done quickly and did not need an appointment. When I went to pay, the service advisor said that there was a internet coupon and they would apply it. There was no charge. They are fair, professional, and run a clean shop. I would send anyone there. More

oil change The service center is fantastic. The employees are very friendly and always willing to help you in all ways possible. The sales team is also very ki The service center is fantastic. The employees are very friendly and always willing to help you in all ways possible. The sales team is also very kind and friendly. More

Good Service, Great People I’ve had horror stories from other dealers before but not from Browns Kia! Service is always completed on time when it is scheduled and they always tr I’ve had horror stories from other dealers before but not from Browns Kia! Service is always completed on time when it is scheduled and they always treat you like family! They actually know you by name!! Why would you want to go anywhere else!? Browns Kia - Good Cars, Great People, Awesome Service! More

First oil change for my new Kia Went to this dealership for my first oil change on my 2019 Kia. Great employees. Everyone was very friendly and informative. Service was done fast. Went to this dealership for my first oil change on my 2019 Kia. Great employees. Everyone was very friendly and informative. Service was done fast. More

The entire process was professional and welcoming. The entire process from the beginning to the end, is professional and curteous. The waiting room is comfortable, and the Salesman are attentive but n The entire process from the beginning to the end, is professional and curteous. The waiting room is comfortable, and the Salesman are attentive but not pushy. More

Service, oil change and fluid top off?? Had ask to top off my engine coolant because it was about 1/4 inch above the LOW level on the tank. The adviser said he would take care of it for me. Had ask to top off my engine coolant because it was about 1/4 inch above the LOW level on the tank. The adviser said he would take care of it for me. It took about hour to preform my oil change, I took the car home and checked the coolant level and found it to be in the same conduction, I called the service adviser he informed me that they don't fill the coolant even half way only just above the LOW mark. I said I never herd of that plus that did not make any sense at all even not to fill it least halfway. I will call another dealership to verify if this is even true. The adviser said the car was washed and found a large hand print on my car hood. More

2020 Telluride service Timely and efficient service from friendly professionals. Jonathan was very understanding and swift in taking on my issues, and then gave me a very cl Timely and efficient service from friendly professionals. Jonathan was very understanding and swift in taking on my issues, and then gave me a very clear and detailed explanations of the work done. More

Jhonatan is excelente!! Jonathan in service help me out, he even brought mi car back to my work place, he was very attentive and keeping me informed about the process!! Jonathan in service help me out, he even brought mi car back to my work place, he was very attentive and keeping me informed about the process!! More

Quick and Efficient I had my A/C unit replaced with them, and the quote as well as the time it was completed in was excellent. Their services is timely and reliable, and I had my A/C unit replaced with them, and the quote as well as the time it was completed in was excellent. Their services is timely and reliable, and the staff is excellent to work with. More

Long wait but friendly staff 10:30am appointment for oil change, tire rotation and diagnostic. Showed on time, explained what was wrong, and staff showed me to the waiting area wi 10:30am appointment for oil change, tire rotation and diagnostic. Showed on time, explained what was wrong, and staff showed me to the waiting area with coffee, water, etc. Waited 5 hours to get my car back and that’s no exaggeration. I did not leave until 3:30 in the afternoon. Staff was very apologetic and did not charge me for the diagnostic scan which gets them 5 stars, however, I was told my car was going to be washed and vacuumed complimentary and yes they washed it but it was not vacuumed. Yes I know it’s complimentary but to be waiting for 5 hours you’d think it would be vacuumed. Maybe they rushed since I was there so long? Either way I’m easy to please and grateful they didn’t charge me for the diagnostic since it took my entire day. At the very least the customer service was good. I’d give them a round of applause because if I was a nasty person this could’ve been a horrible review. Thanks guys! (I guessed names, sorry if I missed anyone) More