Safford Brown Kia Manassas - Service Center

Awesome Service I have been a Kia customer for over 10 years now. I have bought 4 and leased one. The service department in Manassas, Michelle especially, have always I have been a Kia customer for over 10 years now. I have bought 4 and leased one. The service department in Manassas, Michelle especially, have always gone above and beyond and provided top notch service. The car is always repaired correctly, they work with me on fair and reasonable pricing, and the car is always clean when I come to pick it up. Best service department anywhere in my opinion More

Technician very observant Tech was very thorough and observant during routine inspection. Everyone I met was very pleasant and courteous. I spent some time in the customer l Tech was very thorough and observant during routine inspection. Everyone I met was very pleasant and courteous. I spent some time in the customer lounge which was very clean and stocked with coffee and tea etc. A good place for service if you need it. More

Great Experience This service center was prompt and efficient working on my vehicle. Great customer service, attentive, and very welcoming. Definitely will come back t This service center was prompt and efficient working on my vehicle. Great customer service, attentive, and very welcoming. Definitely will come back to this center again. More

Excellent customer service 👍 I don't think there is enough words to say about your customer service. From day one from of owning my car customer service at Brown's Kia in Manassas I don't think there is enough words to say about your customer service. From day one from of owning my car customer service at Brown's Kia in Manassas VA has been nothing but excellent. Friendly and clean atmosphere and they always have snacks and coffee available. Always a help with my car service and what is best for my vehicle. Thanks so much for your empecable customer service and kindness. More

1st Oil change for Stinger Brandon Campbell provided excellent customer service!!! His professionalism and attention to detail was on point. He took the time to explain and an Brandon Campbell provided excellent customer service!!! His professionalism and attention to detail was on point. He took the time to explain and answer any questions that I had. It was a pleasure to work with him. Thank you! More

It took too long for my car The service took 3 times to get my car right and I had to miss work twice and the last time I had to request a rental car and I had to call on Monday The service took 3 times to get my car right and I had to miss work twice and the last time I had to request a rental car and I had to call on Monday for an update. More

Major Kai Optima range Engine, Turbo, and many other defects I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine at 30000 miles, Failed back up camera, failed plastic steering cog replacement, and now a turbo failure. They did every thing diagnose my issue, they tried to help. But failed miserably. They did everything the could to not repair our car under warranty, even although the failure of the turbo charger is all over Kia form sites. They could not explain to me why my engine oil level i.e no oil showing on my Dip Stick. to then showing to much oil. they said thats what caused the Turbo failure. Despite the fact of me telling them this happened before adding a 2 quart bottle of oil. to get the car holm and then to the dealer. They did contact Kia USA, with their findings, and not my findings. I was fighting a loosing battle against Robots. who were not listening. So they told me WHY! 1.The turbo Failed (excess oil in engine) LIE !!the issue happened before oil was added, 2. Engine dip stick showed no oil i.e bare metal sight, and to the touch.! They could not explain this.!. 3. they wanted me to pay $3900, to replace the turbo, for a turbo failure they could no fully explain why & how. Despite the fact that they said that it was due excess oil. Again the did not listen to the FACT that this all happened before oil was added to the car that showed no oil on the dip stick. Come guys. Not difficult to understand. 1. Pull dip stick out check level by sight should show oil, light brown, dark brown, even Black in color of oil. 2. No oil bare silver metal Feel bottom of stick straight metal. no oil. 3, act on sight & feel, no oil. 4. Add minimal amount of 2 quarts. so engine would not lock up.. It is my opinion that this was a structure method to not repair my troubled Kia under warranty. This is obviously the new way of dealer service. More

Very good as usual Routine maintenance service. Set my appointment over phone 2 days prior and my Sorento was serviced quickly and returned in an hour. Besides the routi Routine maintenance service. Set my appointment over phone 2 days prior and my Sorento was serviced quickly and returned in an hour. Besides the routine lube & oil change, it was hand washed and vacuumed! Lastly, the usual inspection was done and upcoming items to watch were discussed. I find this very useful to plan & budget $ for the inevitable tire replacement. More

Great place I went to Brown's for a recall on my car. They told me that it would likely take 2-3 hours to complete, but I was out in an hour (and I even showed up I went to Brown's for a recall on my car. They told me that it would likely take 2-3 hours to complete, but I was out in an hour (and I even showed up early for the appointment!) I appreciate the friendly atmosphere, the yummy treats/beverages, and the quick/accurate work. Thank you! More

Great personel were very polite and knowledgeable of their s great service and polite and professional service employees very clean restrooms and ammenities were fantastic service advisor Brandon was very polite great service and polite and professional service employees very clean restrooms and ammenities were fantastic service advisor Brandon was very polite snd professional and very knowledgeable of the product More