Safford Brown Kia Manassas - Service Center

Very good but techs need to pay attention to small details Service Advisor was awesome and helpful with chasing down details. The tech who worked on my car (or another tech) just dumped everything on the passe Service Advisor was awesome and helpful with chasing down details. The tech who worked on my car (or another tech) just dumped everything on the passenger seat on the car floor. More

Awesome! I must say, that my overall experience with Brown's Manassas Kia has been beyond expectations. Service has been exceptional. Love my 2012 Kia Sorento I must say, that my overall experience with Brown's Manassas Kia has been beyond expectations. Service has been exceptional. Love my 2012 Kia Sorento. My next car will be a Tauluride next year. Michelle has been a total asset to Kia. I will have Kia SUV for the rest of my life. It is a great product, great service and good value. Thank you so much for being a genuine organization that offers good products and good service. Love the 100K warranty. You have me for the rest of my live, I will drive a Kia! Thank you, thank you, thank you. More

They didnt honor my extended warranty plan I was told that according to my vin number that I did not have the extended warranty. That was a lie. I call Kia koons and they immediately pulled it I was told that according to my vin number that I did not have the extended warranty. That was a lie. I call Kia koons and they immediately pulled it up. I had to pay $44.41 for a service that was included in my extended warranty plan. When I explain this to the service man he pretty much told me there is nothing he can do and to call the dealership I got the car from. After speaking to koons Kia I was told that browns should have done their research as my vehicle was completely covered for up to 10 years. I will not be using them again for service as I feel I was scammed and had to pay double. Koons Kia is now having to refund me for a payment that should never of been charged by your facility. More

Michelle is awesome Always have no issues with the work. Michelle at the service desk has gone above and beyond for me several times and made my experience awesome. Always have no issues with the work. Michelle at the service desk has gone above and beyond for me several times and made my experience awesome. More

Having Service on Car is Always A Pleasure For the majority of people taking their car in for service is a pain! But from scheduling the service, to leaving in a spotless car after complet For the majority of people taking their car in for service is a pain! But from scheduling the service, to leaving in a spotless car after completion it is ALWAYS a pleasant experience. The ease of scheduling on-line to the VERY friendly, caring and helpful employees...feels like visiting family. The staff take care in asking what services you desire and if you have had any problems that may need attention. They always keep you informed to what's going on during the appointment and explain clearly any findings or recommendations. Having the Wi-Fi available was helpful also. Missed the coffee as out-of-service on my visit. Michelle Bolden is an outstanding Service Manager and has assisted me since I first bought my Sorento at Brown's. More

Great Customer Service Nice place to wait to get your car serviced. The coffee machine was out of order during my visit but they do offer water bottles, TV, charging statio Nice place to wait to get your car serviced. The coffee machine was out of order during my visit but they do offer water bottles, TV, charging station, etc. Customer Service was very friendly and informative. More

tire replacement Had a flat tire. Spoke to Jonathan on the way to the dealer and upon arrival he had already ordered the tire and repair kit for my vehicle. Great cust Had a flat tire. Spoke to Jonathan on the way to the dealer and upon arrival he had already ordered the tire and repair kit for my vehicle. Great customer service. More

1.5 hours. Exactly what they told me Good experience. No hassle. Quick same day service. WiFi was great. Wait time was exact which was appreciated. One of my best experiences at this loca Good experience. No hassle. Quick same day service. WiFi was great. Wait time was exact which was appreciated. One of my best experiences at this location in 10 years. More

JQuint Service I was very pleased with how Jonathan assisted me in scheduling a 30K mile service appointment at Manassas KIA. He was able to give me the time/day th I was very pleased with how Jonathan assisted me in scheduling a 30K mile service appointment at Manassas KIA. He was able to give me the time/day that fit my schedule. I was very impressed with how he listened to my concerns. For instance, I reported that my tire continued to lose air. He later reported something penetrated the wall of the tire so it needed to be replaced. After mentioning the price of a new tire, he immediately checked to see if I had the road hazard plan. Thankfully, I remembered purchasing the road hazard, ding shield, and new car key replacement plans which covers me for five years when I purchased the car. Needless to say, Jonathan dug into the 2017 files and took care of my needs. Great service, professionalism and customer care from Jonathan who goes over and beyond. More