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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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January 28, 2020

Great facility The facility is nice and comfortable. The service process was quick and easy. The Kia team are always very friendly and ready to assist. No complai More

by TBDAVIS80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Delao, Jonathan Quintanilla
Jan 29, 2020 -

Safford Brown Kia Manassas responded

We appreciate your marvelous feedback for Brown's Manassas Kia. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 28, 2020

Friendly, knowlegeable service I was greeted by an employee who knew about my car and what service I wanted. He made good suggestions about other things I might want and discussed More

by JLFAQCO10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Quintanilla
Jan 29, 2020 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience at Brown's Manassas Kia! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 28, 2020

Great print and courteous service provided by the staff. There are many amenities in the waiting area for the customers to enjoy to include Wi-Fi, and refreshments. More

by RL.gomes
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Greer, Jonathan Quintanilla
Jan 29, 2020 -

Safford Brown Kia Manassas responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 27, 2020

No issues Can't complain. This dealership seems trustworthy. I'm very weary with some of my past experiences. The waiting room is very nice. I just work while I More

by erauch2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jan 28, 2020 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at Brown's Manassas Kia. We look forward to seeing you again in the future. Best, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 26, 2020

Service advisors were very knowledgeable and friendly. Particularly, Brandon was great. Diagnostic fee was expensive though. Will definitely recommend these guy to anyone and everyone. More

by jack20111
Recommend Dealer
Yes
Employees Worked With
Brandon 5 ??, Jonathan Quintanilla
Jan 27, 2020 -

Safford Brown Kia Manassas responded

Hi Jack, and thanks for the great feedback for Brown's Manassas Kia! We're very happy that Brandon was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 26, 2020

Service department is awesome. Always take care of me. Friendly and helpful! I dont mind driving 20 miles to have them service my car. Worth it. More

by MAGNOLIAPRINCESS
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Greer, Jonathan Quintanilla
Jan 27, 2020 -

Safford Brown Kia Manassas responded

Thanks for this great review! We can't tell you enough how much we appreciate our Brown's Manassas Kia service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best regards, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 23, 2020

The GM, George was great! Very helpful and courteous. My family and I will definitely continue to use for services and when it is time to buy new vehicles! More

by ADIRENZO
Recommend Dealer
Yes
Employees Worked With
George Henderson
Jan 23, 2020 -

Safford Brown Kia Manassas responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit at Brown's Manassas Kia. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Best, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 22, 2020

The service people were very helpful. They checked on me several times while i was waiting. Jonathan was very attentive. I usually work with Michelle. She was wonderful. Looking forward to working with More

by NANCY.105
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady that took my check was very attentive. I didn't get her name., Jonathan Quintanilla
Jan 22, 2020 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

January 18, 2020

Tire was deflating. They were quick to analyze and fix it. Jonathan was very helpful. We called and told him about the tire deflating. We were able to drive the vehicle to the shop. They analyzed the proble More

by MaggiesMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Quintanilla
January 18, 2020

Amazing service and efficiency, as usual. Made a day that started out bad into a good day. Because the team at Brown’s Kia was on the ball. More

by MLSVMV64
Recommend Dealer
Yes
Employees Worked With
Brent Greer, Jonathan Quintanilla
Jan 20, 2020 -

Safford Brown Kia Manassas responded

Thank you for leaving Brown's Manassas Kia this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care, George Henderson, General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006

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