Safford Brown Kia Manassas - Service Center

I attempted to purchase a 2022 Kia Sorento. I am in finance so I am well aware of the games and tactics that are used. They would not budge on the sales price. I went to Koons and retrieved the I am in finance so I am well aware of the games and tactics that are used. They would not budge on the sales price. I went to Koons and retrieved the same exact car for the price that I was attempting to purchase it for thru Browns in Manassas. I then take my new Sorento to Browns for its first service. I am met with a long wait just to drop my car off and very very rude customer service. Fast forward a few months and my car now needs service again. I attempt to make an appointment but have to wait 2 weeks just to do so. Approximately one week after making the service appointment, I am driving my Sorento and my dashboard goes completely dark and my car stops accelerating. When I pull over, it starts again. I told service this morning when I dropped my car off for the service appt made two weeks ago. I’m told that they don’t have time for diagnostics today. How can we pay so much for these cars and have such terrible service? It seems much more feasible for you to diagnose the car while you have it. Instead you would rather wait for the same thing to happen again. I was lucky this time. What if I’m not so lucky when it happens again and I cause an accident or loose complete control of the car? I am documenting this now because the customer service and mindset at this dealership has to change. The only reason I continue to get my car serviced is because I am not paying for it. I paid for it with the warranty. If I had to actively pay that dealership anything, I would elect to have it taken somewhere else. I don’t know how the group owner continues to allow this dealership to be ran this way. I personally experienced it on both the sales and service side. I am so much more less than impressed. Also, they have a sign that says they are short handed and that we should be nice to the people that bothered to show up. Uumm, perhaps you should organize your dealership and pay people what they are due, then evaluate that. You should never set a standard up front that we will receive anything less than perfect customer service. Your employees come to work knowing that they can be less than, this is simple management 101. More

This service team unfortunately has issues, and it's sad, because I want them to win so badly. I really like the sales and dealership management. But everything from the soap opera behind the scenes of the because I want them to win so badly. I really like the sales and dealership management. But everything from the soap opera behind the scenes of the service desk, to the lack of real genuine concern fo the customer, and the absolute basic gas station style service waiting area, this place is failing fast It needs a complete overhaul, staff retraing or replacement included. 100 other service departments in the area get it right with the waiting area. They don't. Is basicly a TV and chairs with slow wifi. Upsell and commission are the name of the game at the service department, and it blatantly, unapologeticly shows. Everything is an upgrade and if you have a coupon, it's a struggle to get it honored. They act like you just took that discount out of their personal paycheck and give you a hard time. It's really unprofessional. I can sum it up in the attitudes of the service staff.. This is just a job and they clock out at __:__o'clock. They are not there to help you, and should you have a real problem other than general maintenence, no one takes the lead to get your car looked at and cares if it leaves properly running. Browns KIA: Don't let this service department take you down. More

Today, my 2016 Kia Sorrento received a 90 thousand mile service. The appointment began on time, was completed in a timely manner and was reasonably-priced, particularly factoring in eligible discounts. M service. The appointment began on time, was completed in a timely manner and was reasonably-priced, particularly factoring in eligible discounts. My service manager, Ms. Michelle Bolden, was professional, courteous, thorough and attentive, as she has always been during the six years I have been a Kia owner. She is an outstanding representative for Kia Motors and, specifically, for Brown's Manassas Kia. More

1st Experience My experience was very good for my first time bringing my car to this location. I will return again for service on my Kia Sorento. My experience was very good for my first time bringing my car to this location. I will return again for service on my Kia Sorento. More

Excellent customer service with Jonathan. Previous service rep didn't note my account that I prefer synthetic oil for my car. I forgot to mention when I came in this time, but he was nice to add to my service rep didn't note my account that I prefer synthetic oil for my car. I forgot to mention when I came in this time, but he was nice to add to my account for the future. I also spoke to him on the phone when making the appointment, and he was very thorough and helpful with all my questions. More

Every time I have brought my Sorento in for service the staff are so professional, courteous and efficient. They treat me like I'm royalty. I have KIA dealerships closer to my home but I choose Browns of M staff are so professional, courteous and efficient. They treat me like I'm royalty. I have KIA dealerships closer to my home but I choose Browns of Manasas because of the service staff. You should treasure your staff because they're TOP NOTCH. More

Fantastic service It was a factory recall. That’s all I needed at this time and that’s what I got, but I got a lot more… A courteous staff, a quick turnaround on th It was a factory recall. That’s all I needed at this time and that’s what I got, but I got a lot more… A courteous staff, a quick turnaround on the service, a car wash (and the car was dirty) And an overall general car health review. Couldn’t be more pleased. Thank you Browns Kia More

My visit was quick and everyone was nice. I also noticed how they quickly sanitized each chair & table as someone left the waiting area. I felt very safe in this time of Covid-19. Thanks To Everyone doing t how they quickly sanitized each chair & table as someone left the waiting area. I felt very safe in this time of Covid-19. Thanks To Everyone doing their part. More