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Safford Brown Kia Manassas - Service Center
Manassas, VA
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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732 Reviews of Safford Brown Kia Manassas - Service Center
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August 09, 2022
This service team unfortunately has issues, and it's sad, because I want them to win so badly. I really like the sales and dealership management. But everything from the soap opera behind the scenes of the because I want them to win so badly. I really like the sales and dealership management. But everything from the soap opera behind the scenes of the service desk, to the lack of real genuine concern fo the customer, and the absolute basic gas station style service waiting area, this place is failing fast It needs a complete overhaul, staff retraing or replacement included. 100 other service departments in the area get it right with the waiting area. They don't. Is basicly a TV and chairs with slow wifi. Upsell and commission are the name of the game at the service department, and it blatantly, unapologeticly shows. Everything is an upgrade and if you have a coupon, it's a struggle to get it honored. They act like you just took that discount out of their personal paycheck and give you a hard time. It's really unprofessional. I can sum it up in the attitudes of the service staff.. This is just a job and they clock out at __:__o'clock. They are not there to help you, and should you have a real problem other than general maintenence, no one takes the lead to get your car looked at and cares if it leaves properly running. Browns KIA: Don't let this service department take you down. More
by 2020KIA
Employees Worked With
Other Employees :
Wais Safi, George Henderson, Brent Greer, Leo Conley, Terri Counts
November 29, 2021
Today, my 2016 Kia Sorrento received a 90 thousand mile service. The appointment began on time, was completed in a timely manner and was reasonably-priced, particularly factoring in eligible discounts. M service. The appointment began on time, was completed in a timely manner and was reasonably-priced, particularly factoring in eligible discounts. My service manager, Ms. Michelle Bolden, was professional, courteous, thorough and attentive, as she has always been during the six years I have been a Kia owner. She is an outstanding representative for Kia Motors and, specifically, for Brown's Manassas Kia. More
by Tim
Employees Worked With
October 13, 2020
Tried calling many times over the past couple days. No one ever answers... is this place in business? Did a test drive a couple years ago here and the sales person was 100% uninterested in selling a car e one ever answers... is this place in business? Did a test drive a couple years ago here and the sales person was 100% uninterested in selling a car even said he would rather be on the gold course... yea me too, but their prices were rediculous. Bought a car from a different dealer for a much more reasonable price. Now have a slight issue, thinking they may be ok as a service department I have called over 7 times without an answer over several days. Had to go to another dealer who picked up immediately. Not sure house this place is in business. As many dealerships as I have dealt with and everyone knows they are not exactly the most honest places... this place is lacking in every single aspect possible. I have nothing good to say about this place and personally Kia should consider pulling their franchise because atleast to me they are the closest dealership, but the worst one withing atleast 250 miles. at this point even if they did respond I would be worried to take my car here. My wife hit a dear and had to take the car to body shop... the shop didn't have the new coolant on hand so called the dealer. Our car would have been completed in a couple days, but took this dealership 3 days just to get the coolant in. O have over all been happy with our Kia, but I am done with this dealer. Totally incompetent, poor sales, nonexistent service and they don't have common fluids for their own vehicles. Haven't tried to really deal with them past the first experience, but have run into issues where I sort of have to and they are consistently absolutly horrible and unwilling to help a paying customer. More
by speedy18
June 17, 2020
1st Experience My experience was very good for my first time bringing my car to this location. I will return again for service on my Kia Sorento. My experience was very good for my first time bringing my car to this location. I will return again for service on my Kia Sorento. More
by walker
Verified CustomerEmployees Worked With
Jonathan Quintanilla
May 13, 2020
Excellent customer service with Jonathan. Previous service rep didn't note my account that I prefer synthetic oil for my car. I forgot to mention when I came in this time, but he was nice to add to my service rep didn't note my account that I prefer synthetic oil for my car. I forgot to mention when I came in this time, but he was nice to add to my account for the future. I also spoke to him on the phone when making the appointment, and he was very thorough and helpful with all my questions. More
by ANGELICA_3621
Employees Worked With
Jonathan Quintanilla
May 10, 2020
Every time I have brought my Sorento in for service the staff are so professional, courteous and efficient. They treat me like I'm royalty. I have KIA dealerships closer to my home but I choose Browns of M staff are so professional, courteous and efficient. They treat me like I'm royalty. I have KIA dealerships closer to my home but I choose Browns of Manasas because of the service staff. You should treasure your staff because they're TOP NOTCH. More
by GLORD9648
May 06, 2020
Fantastic service It was a factory recall. That’s all I needed at this time and that’s what I got, but I got a lot more… A courteous staff, a quick turnaround on th It was a factory recall. That’s all I needed at this time and that’s what I got, but I got a lot more… A courteous staff, a quick turnaround on the service, a car wash (and the car was dirty) And an overall general car health review. Couldn’t be more pleased. Thank you Browns Kia More
by 2BNMTNS
Employees Worked With
Jonathan Quintanilla
April 24, 2020
Upsell upsell upsell Took in my Kia Soul to the dealer for the only reason I would ever do so - a mechanical issue covered by warranty. They did the work and check-in and Took in my Kia Soul to the dealer for the only reason I would ever do so - a mechanical issue covered by warranty. They did the work and check-in and check-out was easy. The people working there were fine. They had my paperwork ready to go (I have always booked my appointment online, but this was the first time I showed up and they weren't surprised to see me. I guess they finally got their online appointment service working). What bugs me is a behavior I never get from my local auto repair shop: a constant stream of upselling me services/products I just don't need. You know how when you go to Jiffy Lube they always tell you that you need a new battery/filter/flush/wipers/etc.? Well it's the same deal here. Before they even called to tell me what was wrong with my car I received an email offering to take my car in trade for a newer model. When they finally called to tell me about the issue, they asked if I wanted a new battery ($200!), new filter ($50!), and some other service with an inflated price. It's just sort of gross. Knock out the hyperinflated upselling (or consider offering lower prices! It might actually result in higher customer retention and people eschewing their local repair shops for the dealership) and this would have been a five-star experience. More
by mr.reed
Employees Worked With
Jonathan Quintanilla
April 24, 2020
My visit was quick and everyone was nice. I also noticed how they quickly sanitized each chair & table as someone left the waiting area. I felt very safe in this time of Covid-19. Thanks To Everyone doing t how they quickly sanitized each chair & table as someone left the waiting area. I felt very safe in this time of Covid-19. Thanks To Everyone doing their part. More
by marcop1975
Employees Worked With
Brent Greer
April 22, 2020
The service department was great. Excellent customer service, quick service and no long wait. The service advisor was polite and provided me with helpful information regarding transferring my service lo service, quick service and no long wait. The service advisor was polite and provided me with helpful information regarding transferring my service location to a service center closer to my home. More
by MESHELLE39
