Safford Brown Kia Manassas - Service Center

My experience for the service was excellent and Michelle was very helpful in providing the correct service I needed to repair my vehicle. was very helpful in providing the correct service I needed to repair my vehicle. More

Easy to schedule my appointment. Car was ready within the timeframe stated. Service writer was quick about getting my car to me. Car was ready within the timeframe stated. Service writer was quick about getting my car to me. More

T r u e p r o f e s s i o n a l More

Good service, good employees, nice to be able to wait there while the mechanic works on my car. there while the mechanic works on my car. More

This was the best experience I have ever had buying a car. Angel Matos was so kind, respectful and knowledgeable. All the team was great, very upbeat and accommodating. The process can be so daunting but car. Angel Matos was so kind, respectful and knowledgeable. All the team was great, very upbeat and accommodating. The process can be so daunting but this group was extremely professional. I highly recommend this dealership. More

Jonathan provided great, friendly customer service and answered all questions I had. The service was completed within a reasonable time and I was very happy with the service provided. answered all questions I had. The service was completed within a reasonable time and I was very happy with the service provided. More

George henderson is amazing also jimmy shams great attitude and very kind, professional to customers . attitude and very kind, professional to customers . More

Excellent customer service as always! !!! Jonathan is very professional, knowledgeable and thoughtful. We appreciate Browns KIA. !!! Jonathan is very professional, knowledgeable and thoughtful. We appreciate Browns KIA. More

The dealership is nice and the people selling are fine. However, I’ve had to come back 3 times for service and every time I vow to never come back. First was the free oil change, second was a check engine However, I’ve had to come back 3 times for service and every time I vow to never come back. First was the free oil change, second was a check engine light, and third was an oil change since Kia has. It released parts for an oil change to jiffy lube/auto store. The service takes forever. We are talking 2 hours (not including a 30-min drive) for an oil change and tire rotation! They way underestimate the wait time every single time and it is just horrendous. If there was another service option I would go for it but this is the only one. Next time I’ll pay a neighbor to do my oil change. More

I attempted to purchase a 2022 Kia Sorento. I am in finance so I am well aware of the games and tactics that are used. They would not budge on the sales price. I went to Koons and retrieved the I am in finance so I am well aware of the games and tactics that are used. They would not budge on the sales price. I went to Koons and retrieved the same exact car for the price that I was attempting to purchase it for thru Browns in Manassas. I then take my new Sorento to Browns for its first service. I am met with a long wait just to drop my car off and very very rude customer service. Fast forward a few months and my car now needs service again. I attempt to make an appointment but have to wait 2 weeks just to do so. Approximately one week after making the service appointment, I am driving my Sorento and my dashboard goes completely dark and my car stops accelerating. When I pull over, it starts again. I told service this morning when I dropped my car off for the service appt made two weeks ago. I’m told that they don’t have time for diagnostics today. How can we pay so much for these cars and have such terrible service? It seems much more feasible for you to diagnose the car while you have it. Instead you would rather wait for the same thing to happen again. I was lucky this time. What if I’m not so lucky when it happens again and I cause an accident or loose complete control of the car? I am documenting this now because the customer service and mindset at this dealership has to change. The only reason I continue to get my car serviced is because I am not paying for it. I paid for it with the warranty. If I had to actively pay that dealership anything, I would elect to have it taken somewhere else. I don’t know how the group owner continues to allow this dealership to be ran this way. I personally experienced it on both the sales and service side. I am so much more less than impressed. Also, they have a sign that says they are short handed and that we should be nice to the people that bothered to show up. Uumm, perhaps you should organize your dealership and pay people what they are due, then evaluate that. You should never set a standard up front that we will receive anything less than perfect customer service. Your employees come to work knowing that they can be less than, this is simple management 101. More