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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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March 01, 2023

Scheduled a 9am appointment for an oil change and tire rotation, took them almost an hour and a half to finish the job. I know it doesn’t take an hour and a half to change oil and rotate tires. More

by CHARLIEMAGARACI94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Safford Brown Kia Manassas responded

We appreciate you sharing the feedback regarding your recent oil change and tire rotation. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Safford Brown's Manassas Kia

March 01, 2023

Excellent customer service. 👌 Mechanics are very efficient and detailed. Very clean and accurate work. Friendly staff. More

by FOFANAH64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Safford Brown's Manassas Kia

February 27, 2023

Excellent customer service ! And I love the car wash service. Also clean waiting area and free water and coffee More

by RANDYLEE0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shin
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Mar 02, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Safford Brown's Manassas Kia

February 27, 2023

Great service. Always a pleasure going there. Never a bad issue and I have been bringing my KIA's here for 7 years. More

by r_keefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Safford Brown's Manassas Kia

February 27, 2023

Service is always smooth. I never have to wait long and appointments are always available. There is no pressure to have extra work done that is not required. More

by FLYBYKNITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Safford Brown Kia Manassas responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Safford Brown's Manassas Kia. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Safford Brown's Manassas Kia

February 26, 2023

Always helpful and willing to work with the customer regarding any issues with the car. More

by bethalpaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for your review! Happy customers are our goal and our mission at Safford Brown's Manassas Kia, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Safford Brown's Manassas Kia

February 25, 2023

Thank for all Brownes KIA Manassas staff they completed there responsibility especially thanks to technical team More

by ASADUDDINSHIRZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duval Cassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Henderson, Claudia Solito
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Mar 02, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Safford Brown's Manassas Kia

February 25, 2023

Great service. Quick work and extremely nice. They quickly diagnosed the problem and fixed the issue. More

by b_cabassaarroyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Safford Brown Kia Manassas responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Safford Brown's Manassas Kia

February 24, 2023

Jonathan was very helpful. The work was finished when they promised. Overall, a really good experience. More

by Golf54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia

February 22, 2023

The People in service were great a usual. ! The new coffee machine was a disappointment. More

by MICHAELMDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Safford Brown Kia Manassas responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Safford Brown's Manassas Kia

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