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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
733 Reviews

733 Reviews of Safford Brown Kia Manassas - Service Center

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March 13, 2023

Very friendly and very attentive. Michelle takes care of things and its a fast in and out process. More

by sunfgrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia

March 13, 2023

I am having issues with my 2022 Sorento and engine light and acceleration, 15384765 case# More

by MBJORKMAN
Recommend Dealer
No
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Safford Brown's Manassas Kia

Mar 15, 2023 -

MBJORKMAN responded

I have called Koon's Kia in Woodbridge and their Service manager talked like it was an issue they are dealing with and had to do with the Transmission. He said I could bring it there but have to work out details since I work all day. This has been a pain and I cross my fingers it runs ok every day which is a shame with a car that has 12,000 miles on it. MB

Mar 21, 2023 -

MBJORKMAN responded

I am still trying to get help with issues with my Sorento. Solid yellow engine light has been on 3 times and then goes off. When the engine light goes off it idles roughly. If u turn it off and then back on the engine light goes off. MB

March 13, 2023

Very Professional, Clean, Fast and On time, Nassir Was also very professional and clear in helping me know about the services More

by msadeq.hamid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nassir
Mar 16, 2023 -

Safford Brown Kia Manassas responded

Msadeq, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia

March 12, 2023

I was very pleased with the service Michelle Bolden was helpful in getting the car in and she answered me through a text whenever I come and I have dealt with her. She’s always respectful and courteous and More

by MONAMITCHELL7505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Safford Brown's Manassas Kia

March 11, 2023

Service was fast but oil change too expensive. $50 for labor bring back the ild Kia service prices. More

by Josejoquendo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Safford Brown's Manassas Kia

March 09, 2023

Representatives were respectful and responsive. Maintenance took about two hours. Only received a progress update right before maintenance completion, but had enough with me to pass the time. More

by pbundac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia

March 07, 2023

Service provided was good. I will be returning in March for the annual state inspection. More

by ghsanterre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia

March 06, 2023

I think Jonathan was great. ..he explained to me what was needed and was very courteous. More

by presidentsmit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Safford Brown's Manassas Kia

March 05, 2023

Great visit. Clean facility. Fast and trustworthy service. Very happy with the dealership and your employees, will return for our next service. More

by LAFERRIEREMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Safford Brown Kia Manassas responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Safford Brown's Manassas Kia again! Sincerely, Safford Brown's Manassas Kia

March 02, 2023

Great Service. Claudia and John was very helpful, this is the first car I have bought so it was nice getting the extra help. There was some waiting time but it was More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid 4/5 stars, Claudia Solito
Mar 07, 2023 -

Safford Brown Kia Manassas responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Safford Brown's Manassas Kia

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