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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
733 Reviews

733 Reviews of Safford Brown Kia Manassas - Service Center

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March 18, 2023

Johnathan did a great job keeping me informed on status of my car and letting me know about the airbags recall on my vehicle. More

by rocky_ewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for your kind words. We are very happy to hear that Johnathan was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Safford Brown's Manassas Kia

March 18, 2023

Jonathan Woods is an excellent service rep. Dealership is in a Good location and good waiting area. More

by higginsjames612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Safford Brown Kia Manassas responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Safford Brown's Manassas Kia

March 18, 2023

I was immediately greeted in a positive manner. I was told the approximate time that the service would take. Michele let me know when the work was almost done. It was a very satisfactory visit. More

by gabuschiller
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Safford Brown Kia Manassas responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Safford Brown's Manassas Kia

March 15, 2023

Fixed my problem very quickly. Very good communication. Very pleased with my results and Jonathan kept in touch with the progress of my vehicle!! More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Safford Brown Kia Manassas responded

Taylor, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia

March 15, 2023

Great service! !! Very happy with the staff and management. Would highly recommend the dealer and staff. The manager, Wais Safi is wonderful to work with!!! More

by aobidaziz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wais Safi, Mike Mirzada, Claudia Solito
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Mar 20, 2023 -

Safford Brown Kia Manassas responded

We cannot thank you enough for your wonderful review of Safford Brown's Manassas Kia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Safford Brown's Manassas Kia

March 15, 2023

Excellent and timely service. Nassir was very professional and kept me updated throughout the process. More

by lylevestermark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nassir
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Mar 20, 2023 -

Safford Brown Kia Manassas responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Safford Brown's Manassas Kia was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Safford Brown's Manassas Kia

March 14, 2023

Clean and friendly. Works to find a solution! Wait was a bit long, but was able to work from waiting area. More

by zwwreally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Safford Brown Kia Manassas responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Safford Brown's Manassas Kia

March 14, 2023

Very friendly and very professional. Michelle takes care of things and its a fast in and out process with all work reviewed and questions answered. More

by JANE.MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review, Jane! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia

March 13, 2023

Was promised a car wash and vacuum, didn’t get one. Was told it would be a 1.5 hour appt, I didn’t hear from them for 4 hours so I had to call and then they said it was ready. Car reeked of smoke when More

by gcostanzo87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Safford Brown Kia Manassas responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Safford Brown's Manassas Kia

March 13, 2023

I have been to Safford Kia twice so far. This visit was the fastest I have been in-and-out of a dealership. More

by jdolansk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Safford Brown's Manassas Kia

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