Safford Brown Kia Manassas - Service Center

Always cheerful and pleasant! Work is done quickly and efficiently, they always make sure you know what's going on and when you will be done. Work is done quickly and efficiently, they always make sure you know what's going on and when you will be done. More

Quick turn around for service and clear communication! Addressed everything I asked to be done at time Addressed everything I asked to be done at time More

It just seemed like it shouldn’t have taken 2 hrs for an oil change but other then that everybody was amazing. oil change but other then that everybody was amazing. More

Was able to assess the repair quickly and resolve the issue while I waited in the waiting room. Customer service was fantastic, communicated via text as well as in person. Very satisfied. issue while I waited in the waiting room. Customer service was fantastic, communicated via text as well as in person. Very satisfied. More

Excellent customer service, as always! Michele is the best person to work with. She keeps you informed of what is happening and explains everything clearly. Michele is the best person to work with. She keeps you informed of what is happening and explains everything clearly. More

Jonathan and Michelle were very helpful in keeping me apprised of the ordering and delays for my motor and calling me as soon as t was ready. I didn't buy my first or second Kia from them but had taken m apprised of the ordering and delays for my motor and calling me as soon as t was ready. I didn't buy my first or second Kia from them but had taken my cars to them for regular maintenance for the past 15 years and have always been happy. They're awesome team to deal with! It took 3 months to get a motor from Korea but that wasn't their fault. More

Both times I have brought my car in for scheduled maintenance it has taken hours. First was an oil change and I believe 8000 mile check up. Took roughly 2.5 hours if I recall. Second til was an oil c maintenance it has taken hours. First was an oil change and I believe 8000 mile check up. Took roughly 2.5 hours if I recall. Second til was an oil change and they offered to check the airbag recall. Took 4 hours total. Both times no one let me know they were running behind when I checked in. No one came out while I was waiting with my child to inform us it would be a long time. I had to get up after 3 hours and ask. Turns out they also do not have loaner cars. At purchase, they told me if I brought the car to them for maintenance I could use a loaner or shuttle. I like their waiting area and they have some snacks/water but overall for driving an hour there, I don't want to sit another 2-4 hours when my appointment was scheduled. I'll probably unfortunately have to stay local for the sake of time. More

Great service provided and my service advisor Michelle was awesome. Everything was completed as requested. was awesome. Everything was completed as requested. More

I was immediately greeted in a positive manner. I was told the approximate time that the service would take. Michele let me know when the work was almost done. It was a very satisfactory visit. I was told the approximate time that the service would take. Michele let me know when the work was almost done. It was a very satisfactory visit. More

It's always been a friendly, welcoming and professional environment. So far every interaction I've had, since I've purchased my vehicle in 2022 has been helpful and knowledgeable. environment. So far every interaction I've had, since I've purchased my vehicle in 2022 has been helpful and knowledgeable. More