Safford Brown Kia Manassas - Service Center

I didn't really use the service center but I did meat them all and they were very nice. Our sales person John Sasso was AWESOME! I have never had such a great care buying experience. I will be back jus them all and they were very nice. Our sales person John Sasso was AWESOME! I have never had such a great care buying experience. I will be back just to say hello. IF anyone I know is considering a Kia I will definitely send them your way. More

The service was great. They were very efficient with the work. I knew my vehicle was in great hands. They were very efficient with the work. I knew my vehicle was in great hands. More

Nassir provided great service and was remarkably polite while I waited for my oil change. while I waited for my oil change. More

Quick turn around for service and clear communication! Addressed everything I asked to be done at time Addressed everything I asked to be done at time More

Always cheerful and pleasant! Work is done quickly and efficiently, they always make sure you know what's going on and when you will be done. Work is done quickly and efficiently, they always make sure you know what's going on and when you will be done. More

Was able to assess the repair quickly and resolve the issue while I waited in the waiting room. Customer service was fantastic, communicated via text as well as in person. Very satisfied. issue while I waited in the waiting room. Customer service was fantastic, communicated via text as well as in person. Very satisfied. More

It just seemed like it shouldn’t have taken 2 hrs for an oil change but other then that everybody was amazing. oil change but other then that everybody was amazing. More

Jonathan and Michelle were very helpful in keeping me apprised of the ordering and delays for my motor and calling me as soon as t was ready. I didn't buy my first or second Kia from them but had taken m apprised of the ordering and delays for my motor and calling me as soon as t was ready. I didn't buy my first or second Kia from them but had taken my cars to them for regular maintenance for the past 15 years and have always been happy. They're awesome team to deal with! It took 3 months to get a motor from Korea but that wasn't their fault. More

Excellent customer service, as always! Michele is the best person to work with. She keeps you informed of what is happening and explains everything clearly. Michele is the best person to work with. She keeps you informed of what is happening and explains everything clearly. More

Both times I have brought my car in for scheduled maintenance it has taken hours. First was an oil change and I believe 8000 mile check up. Took roughly 2.5 hours if I recall. Second til was an oil c maintenance it has taken hours. First was an oil change and I believe 8000 mile check up. Took roughly 2.5 hours if I recall. Second til was an oil change and they offered to check the airbag recall. Took 4 hours total. Both times no one let me know they were running behind when I checked in. No one came out while I was waiting with my child to inform us it would be a long time. I had to get up after 3 hours and ask. Turns out they also do not have loaner cars. At purchase, they told me if I brought the car to them for maintenance I could use a loaner or shuttle. I like their waiting area and they have some snacks/water but overall for driving an hour there, I don't want to sit another 2-4 hours when my appointment was scheduled. I'll probably unfortunately have to stay local for the sake of time. More