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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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June 16, 2023

They are very professional, and get the service done in a timely manner. Thank you More

by James.r.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing this great feedback with us, James. We feel our service department is what makes Safford Brown Kia Manassas special. Reviews like yours help us to make sure that we are continuing to provide our customers with the friendly, quick, and comfortable service experience that our dealership is known for. We are glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Team at Safford Brown Kia Manassas

June 16, 2023

I was offered a payment plan, which made affording my service easier. The experience was great! Michelle is great! The only problem was that it did take a couple of days for the parts to be ordered and t More

by graceofori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

We do apologize for the initial difficulties you experienced. We are glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, The Team at Safford Brown Kia Manassas

June 16, 2023

Wait was really long- was told that is common for electrical issues but after 3 hours still have to go back for a two hour repair. Everyone was nice but I think I would have gone somewhere for coffee More

by mnovecosky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Team at Safford Brown Kia Manassas

June 15, 2023

Michelle is very knowledgeable about her job and she provided me with some helpful information that I can use on my next visit. Michelle is exceptionally helpful and tentative to everyone issue. She is More

by blksci1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Safford Brown Kia Manassas responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

June 15, 2023

I have purchased 3 vehicles from Safford Brown Kia, if I didn't have a great experience the first time, I wouldn't have returned. Staff is always great, informative and helpful. More

by catherinegoodyear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Henderson, Kevin Shin, Claudia Solito, Leo Conley
Jun 21, 2023 -

Safford Brown Kia Manassas responded

Catherine, it was a pleasure to read about your third car-buying experience at Safford Brown Kia Manassas. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Team at Safford Brown Kia Manassas

June 15, 2023

I absolutely recommend this dealership for any service in your car. Very nice employees and make you feel at home More

by NICK_LOLLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Safford Brown Kia Manassas responded

Nick, we cannot thank you enough for your wonderful review of Safford Brown Kia Manassas and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Kia Manassas

June 13, 2023

It’s very friendly. We always take our car in and we either wait ( which is comfortable) or they make sure we have a ride home. More

by CARLENE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Safford Brown Kia Manassas responded

Carlene, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

June 13, 2023

Michele did a great job in inspecting my brand new Kia Telluride 2023. Highly recommended! More

by HITESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Syed Shah
Jun 16, 2023 -

Safford Brown Kia Manassas responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

June 13, 2023

No issues or complaints. Helpful and easy to talk to. Thank you for all the help and info More

by carey.lastowka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review, Carey! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

June 11, 2023

Thought JK did a great job. Knew what would need to be done and that’s what he had done. Kept me informed through the process. More

by REP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jiquon Sutton
Jun 14, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Team at Safford Brown Kia Manassas

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