Safford Brown Kia Manassas - Service Center

Great friendly people and they do good work, but it took all day. This was my first service for my Carnival. The service was fine except that I dropped the car off at 8:20am for an 8:30 appointment and wa all day. This was my first service for my Carnival. The service was fine except that I dropped the car off at 8:20am for an 8:30 appointment and was asked when I wanted it back. I said 1pm and got it back at 4:30pm. It kinda dampened my plans for the day. The service was for a couple of recalls on the doors, oil change, tire rotation and safety inspection. I felt like that should not have taken all day. I don't know if it would have been different if I waited for it. I called at 1pm and was told it was almost done, and called again at 3:30pm, and told it was almost done. Then, I finally got a call at 4:15pm to say it was finished. Another note that if you make an appointment, you will be reminded more than enough times via text, phone call, and email. It was kinda too much, especially after I confirmed via phone call. I still got text messages and emails reminding me that I had an appointment. Overkill, in my opinion. More

They provided detailed information throughout my service appointment and were very informative.Great service overall! appointment and were very informative.Great service overall! More

Buen servicio y rapidez en el servicio, atentos y buen sitio de espera, muchas gracias sitio de espera, muchas gracias More

Our service advisor was great! He was patient and courteous. Wait time is a little long. He was patient and courteous. Wait time is a little long. More

Buying our Kia was a pleasant experience. Syed, Jannie, and Ash were all very helpful Syed, Jannie, and Ash were all very helpful More

Service was quick and staff was polite. No complaints from me. They took care of my recall issues No complaints from me. They took care of my recall issues More

Very responsive and good customer service. One of the workers walked around to see if anyone needed anything in the waiting area which was nice. One of the workers walked around to see if anyone needed anything in the waiting area which was nice. More

Great experience! Sam got me in and out very quickly with my new vehicle. Would definitely go back. Sam got me in and out very quickly with my new vehicle. Would definitely go back. More

Excellent service, excellent facilities,, gray customer service, really kind people, and quality service and products, I definitely recommend Stafford Kia Manassas service, really kind people, and quality service and products, I definitely recommend Stafford Kia Manassas More

Best service department compared to Koons and Safford. A very clean, spacious, and accommodating waiting area. A very clean, spacious, and accommodating waiting area. More