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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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August 19, 2023

Just had a free vehicle safety inspection with prompt service, little wait time, and a free car wash to boot. What's not to like about that? More

by ABRO48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

We are glad to hear you enjoyed your recent visit to our service department. At Safford Brown Kia Manassas we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Safford Brown Kia Manassas

August 19, 2023

One of my best experience I’ve had getting my car serviced. The process was smooth and convenient More

by AUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Team at Safford Brown Kia Manassas

August 19, 2023

From the time that we schedule the appointment everything went just about perfect as far as reminders both by phone and texting when we arrived at the dealer the timing the estimates the courtesy of the peop More

by Rogowski124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Team at Safford Brown Kia Manassas

August 19, 2023

The service on my vehicle was thorough. I didn't have a long wait either. I got my vehicle back the same day. More

by johnbrown02209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas

August 17, 2023

I already did this survey. It was great. Everything perfect. Can I be done now. However, Charles no longer owns a kia and for some reason they can't take his name off my acco More

by wrongwaywolff
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
Aug 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Safford Brown Kia Manassas

August 16, 2023

Mr Togba wasn’t aggressive during the buying process and provided space. He and Mr Tamiru were very patient with my negotiator. More

by bon
Recommend Dealer
Yes
Employees Worked With
Sopele Togba
Aug 21, 2023 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience, Bon! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

August 15, 2023

Friendly, curtesy and care! Good work. Keep it up. Keep it up Keep it up More

by INOVATAMNGUYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

August 15, 2023

I will leave it at this. I do not feel that they were completely honest with me. I called them out on something and got my way without any confrontation in return. I know wha More

by BAJA25OUTLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not deal with hardly any of these people., Claudia Solito
Aug 18, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Safford Brown Kia Manassas does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas

August 14, 2023

Representive got me schedule quickly for my oil change. Service desk gave me good service. More

by AP191PLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Safford Brown Kia Manassas responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Safford Brown Kia Manassas. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Team at Safford Brown Kia Manassas

August 13, 2023

Staff are very helpful, quick to answer any questions I may have. Never keeping me waiting too long. More

by cane227
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Safford Brown Kia Manassas responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Safford Brown Kia Manassas

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