Safford Brown Kia Manassas - Service Center

"DJ" aka Khalid, was great! I was at the dealership really late and he stayed until I finished. My car wasn't ready that night, so I had to wait for a family member to pick me u I was at the dealership really late and he stayed until I finished. My car wasn't ready that night, so I had to wait for a family member to pick me up. DJ saw me waiting outside and offered me a ride home in his personal vehicle. Excellent customer service. More

I felt that my vehicle wasn’t looked at properly, it was word of mouth of what he said was wrong I had no paperwork saying what the problem was or anything just a carwash I have had my vehicle serviced ther word of mouth of what he said was wrong I had no paperwork saying what the problem was or anything just a carwash I have had my vehicle serviced there for sometime. But now I’ll be taking my vehicle we’re I can get better customer service care if only he gave something that I can get a second opinion but I didn’t get that. I’m not happy More

Service department has gotten better since purchase of the telluride. Much more friendly and professional the telluride. Much more friendly and professional More

The routine maintenance and recall were done in the time promised My advisor was helpful,friendly and professional.The car wash was great .The inside cleanup was cursory.3 out of 5. It was done but it left promised My advisor was helpful,friendly and professional.The car wash was great .The inside cleanup was cursory.3 out of 5. It was done but it left a lot to be desired More

I have been going to this shop for years. The shop cares about me, my car and my time. I'm never pressured to do work not needed The shop cares about me, my car and my time. I'm never pressured to do work not needed More

Waited 2 hours for a state inspection. Not ok. Would rather pay for it elsewhere and be in and out. Not ok. Would rather pay for it elsewhere and be in and out. More

I had my appointment at 1:15 PM , my cars did not get in for the inspection until 2:00PM , so the waiting time was very long ,plus the cleaning and washing was not done good . this is just a feedback not a for the inspection until 2:00PM , so the waiting time was very long ,plus the cleaning and washing was not done good . this is just a feedback not a compline.the service dept person has the paper work done and just let them on the top of his disk until i asked him my car is done and it ready ? it's parked on customer car pick up , then he starts on then thank you . More

Jonathan and his team performed my maintenance without any issues. The Vehicle was left in a clean condition and he gave frequent updates during my visit up to completion. Very satisfied with the wo any issues. The Vehicle was left in a clean condition and he gave frequent updates during my visit up to completion. Very satisfied with the work done and kudos to Jonathan and his team for a job well done! More

Jonathan works very hard and treats everyone with respect. I appreciate all his help and due diligence. respect. I appreciate all his help and due diligence. More

Yes good dealer, i like , nice personal, more michelle, good woman, thanks for everything, Att, Osman good woman, thanks for everything, Att, Osman More