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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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September 22, 2023

I always miss kia! Very kind service & Fast service...good! MR Julio-tks ~^^* Thanks Manasse kia! More

by osiolee05s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio...^^, Kevin Shin
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Sep 27, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas

September 21, 2023

Good communication with your staff. Friendly and helpful and able to answer concerns about your vehicle. More

by rosalie22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Team at Safford Brown Kia Manassas

September 21, 2023

Easy to make appointments and great customer service and able to use dealership’s coupon! More

by JMM927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Safford Brown Kia Manassas responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Team at Safford Brown Kia Manassas

September 19, 2023

The work done on our vehicle was efficient and complete on time, and scheduling was easy More

by 4lgarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Safford Brown Kia Manassas responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Safford Brown Kia Manassas's Service Department. Sincerely, The Team at Safford Brown Kia Manassas

September 17, 2023

All of my interactions were pleasant and I was very happy with my purchase. Great service. More

by christina11589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sopele Togba
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Sep 20, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking time out of your day to share your experience with everyone, Christina. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Team at Safford Brown Kia Manassas

September 17, 2023

Service was as expected. Done in a timely fashion and able to schedule an appointment within a couple of days. More

by Sarah.fagan213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department, Sarah. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

September 16, 2023

Safford Brown promptly fixed our car’s issue and their customer service staff were helpful on site and online. More

by jcoulter2393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio
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Sep 20, 2023 -

Safford Brown Kia Manassas responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Safford Brown Kia Manassas

September 16, 2023

Service manager is a good guy and treats customers like they should. He pulls technician in to answer questions for clarity. More

by CUKES53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to leave us this review about our service team. We strive for a 5-star experience for all clients, and it appears we came up short this time. We would love to hear more about your experience and what we can do better next time. Thank you! Sincerely, The Team at Safford Brown Kia Manassas

September 16, 2023

The dealership got me in and out quickly and took care of all my issues. More

by JEN.DELINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Safford Brown Kia Manassas responded

Thanks for the kudos, Jen. It is gratifying to hear that you were taken care of quickly and are happy with the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas

September 16, 2023

Friendly and fast service. Same day even without an appointment, very happy with service provided. More

by EAB858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Safford Brown Kia Manassas responded

Thank you for putting your trust in Safford Brown Kia Manassas! We pride ourselves in our service department’s ability to provide world-class customer service for everyone who walks through our doors. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

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