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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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October 01, 2023

I was in and out quickly, and received updates from Jonathan and Michelle. The car was washed and vacuumed. More

by JUMPINJACK429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Safford Brown Kia Manassas responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas

September 29, 2023

My experience was very good, waiting area was neat and clean. They did not recommend unnecessary services. More

by Dominic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words, Dominic. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

September 28, 2023

Kept up to date about appointment, left in the loop about going’s on, comfortable wait More

by macthebuilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

September 27, 2023

I received excellent service at Safford Brown Kia Manassas. The staff were thorough and quick. They were pleasant and professional with me as a customer. More

by johnbrown02209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio
Oct 02, 2023 -

Safford Brown Kia Manassas responded

Thank you for your wonderful feedback, John. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas

September 25, 2023

Very personable and answered all my questions. Went above and beyond to make sure I was getting everything I was looking for. More

by Gerris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cosby, Louis Rojas
Sep 28, 2023 -

Safford Brown Kia Manassas responded

Congratulations on your new purchase, Gerris! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We would love to work with you again. Sincerely, The Team at Safford Brown Kia Manassas

September 25, 2023

This is probably the best dealerships service experience that I have had. They have a easy to use scheduling system online which sends out text reminders. The service rep, Julio, went above and beyond to he More

by Stinger Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Sep 28, 2023 -

Safford Brown Kia Manassas responded

Thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

September 24, 2023

Everything was very good. Guys very friendly and help me a lot. Thank u all’s More

by cesur3791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duval Cassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Team at Safford Brown Kia Manassas

September 23, 2023

The best service center I have ever taken any vehicle to. Always helpful and knowledgeable. They ensure my vehicle is getting the services it needs without trying to oversell on what isn't needed. I have com More

by Smander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Safford Brown Kia Manassas responded

Thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

September 23, 2023

Good experience, went there for inspection and get complimentary car wash as well, staff was friendly. More

by ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Safford Brown Kia Manassas responded

Ali, we are glad to hear you enjoyed your recent visit to our service department. At Safford Brown Kia Manassas we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Safford Brown Kia Manassas

September 22, 2023

Wonderful customer service by Michele on explaining what services were going to be provided etc More

by AKUAADAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Safford Brown Kia Manassas responded

Thank you for the awesome feedback! Michele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

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