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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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February 22, 2024

Customer service was great! They were able to get my car in straight away. The service manager was nice and made sure that I was kept up to date of the work. More

by ESTRAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Feb 26, 2024 -

Safford Brown Kia Manassas responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

Very good customer service. Friendly staff,, car was promptly serviced and work was very well done. More

by NEWBOLDFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center, Steve! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

Everyone wad super kind and polite. Everyone I dealt with was attentive. Car runs great. They cleaned it really well. (What glass cleaner do you use?) 😁 The only problem was the time More

by BikerMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Mar 01, 2024 -

Safford Brown Kia Manassas responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

excellent service I'm very please thank you for your help in my oil change in my car I will be back for other services they sugest I need for my cat. More

by JMATOSVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

February 21, 2024

Went for a 2nd opinion, and was glad we did. The team was very knowledgeable and provided excellent service and staff. They are now are go-to service team for our family. More

by kprice8451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Feb 26, 2024 -

Safford Brown Kia Manassas responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

February 21, 2024

Great service staff! Explained everything, and let me know what parts needed to be ordered and when they would arrive. More

by W_BLAIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael
Feb 26, 2024 -

Safford Brown Kia Manassas responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Team at Safford Brown Kia Manassas

February 20, 2024

Diligent at supporting customer with their issues, problems, and providing recommendations in resolving the probles at hand. More

by MORALES.ROBERT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Safford Brown Kia Manassas responded

Thank you for putting your trust in Safford Brown Kia Manassas, Robert! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

February 20, 2024

Vehicle was ready on time and even cleaned inside and out, thanks for the great service. More

by Michael Herman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Feb 23, 2024 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center, Michael! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

February 20, 2024

Ultimately isolated the electrical problem with my vehicle and fixed it at no charge. Total time to fix what ultimately was diagnosed as a battery problem took 5 days due to short staffing in mechanic More

by THESTEENFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Feb 26, 2024 -

Safford Brown Kia Manassas responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered due to our short staff. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 18, 2024

Safford Brown is an outstanding dealership and cares for their customers. I had an issue with my car that I had purchased from another dealership, and they were beating around the bush about fixing it. For More

by Scatyeah392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Safford Brown Kia Manassas responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Team at Safford Brown Kia Manassas

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