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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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October 27, 2023

Courtesy, fast, efficient, quality service and repairs. Will bring my Kia back for future service. More

by WILL2S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

October 26, 2023

Michele is the only reason I continue coming to this service center. She’s the best!!!! She is very understanding and professional. I love her! More

by Chelsea Harty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Safford Brown Kia Manassas responded

Chelsea, thank you for the awesome feedback! You're right, Mchele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

October 26, 2023

This dealership is always clean and filled with friendly acknowledgements and professional greetings. Whether I'm just dropping the Forte for service or waiting for it to be completed, Ive always been promp More

by sphmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro
Oct 31, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

October 25, 2023

Excellent customer service. Michelle ensured that all work was done as specified and on time. More

by lylevestermark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Safford Brown Kia Manassas responded

Thanks for your outstanding review, Mark! We're very happy to hear that Michelle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

October 24, 2023

Always had a great experience. Jonathan explains everything to me so I understand and has the wait time down to an exact science. More

by obx4linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Safford Brown Kia Manassas responded

Linda, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jonathan does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

October 19, 2023

Michelle is the best as all the associates are. She knows all the correct contacts and answers all my questions. She helps me every time. More

by ROBYNPTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Safford Brown Kia Manassas responded

Robyn, thank you for the awesome feedback! Michelle is an excellent member of our service team and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

October 19, 2023

Julio was very helpful and professional. He explained what the problem was and made sure it was fixed correctly. More

by SPHEMMINGSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Oct 24, 2023 -

Safford Brown Kia Manassas responded

Hello and thank you for your kind words. We are very happy to hear that Julio was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Team at Safford Brown Kia Manassas

October 18, 2023

Representative did a great job with having everything set and ready, provided transportation and complementary services More

by EYADYOUNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Safford Brown Kia Manassas responded

Thank you for your wonderful feedback,. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas

October 17, 2023

Michelle was a responsive representative. She was detailed and made me feel like a valued customer. More

by ANDARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michelle does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

October 17, 2023

Michele is the best. She is very knowledgeable and professional. She is the best employee in the service department. She is the only reason I come here for service. More

by Chelsea Harty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Safford Brown Kia Manassas responded

Chelsea, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Team at Safford Brown Kia Manassas

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