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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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November 01, 2023

Although they tried to find the problem, they could not find it and I still have to wonder if the car is going to start when I go out early mornings. Something is definitely wrong with a car that is 5 mon More

by jamh0531
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Safford Brown Kia Manassas responded

We appreciate you taking the time to share your experience with our service department, Kristin. Here at Safford Brown Kia Manassas, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. Sincerely, The Team at Safford Brown Kia Manassas

November 01, 2023

Michelle was wonderful, really helpful and service techs are great! Love that they clean my car after servicing it! More

by LUCYBEATY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for your excellent input, Lucy! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Team at Safford Brown Kia Manassas

November 01, 2023

Mr. Woods was very helpful and welcoming, definitely worth the drive for this Kia location More

by HAGOMEZ1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
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Nov 06, 2023 -

Safford Brown Kia Manassas responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Team at Safford Brown Kia Manassas

October 31, 2023

Quoted wait time for 8k service was one hour and a half ended up waiting 3 hours. Only thing that satisfied my stay was the service advisor comped the service. More

by jonathancruz.1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Safford Brown Kia Manassas responded

Thank you for the feedback, Jonathan. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Team at Safford Brown Kia Manassas

October 30, 2023

We were given friendly, helpful service, and good communication and explanations about our vehicle throughout our appointment. More

by Jessfarrellymills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
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Nov 02, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time out of your day to share your wonderful experience with us, Jess. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, The Team at Safford Brown Kia Manassas

October 29, 2023

Good customer service. Same day appointment and prompt notice when my car was done. Thanks. More

by MALAROCHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
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Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Team at Safford Brown Kia Manassas

October 29, 2023

Great service, We had an issue that wasn’t resolved by a previous dealer. Safford Brown Kia, resolved our issue in a timely manner with extremely professional customer service. We will definitely continue More

by MA.PARRA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you for the great service!
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Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

October 28, 2023

Very busy location but attentive and kind staff. Would like to see the service department expand! It wasn't clear they offered free Lyft service when I dropped off the vehicle, but it was offered More

by WINNDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Team at Safford Brown Kia Manassas

October 28, 2023

Amazing service department- quick service, paid a fair price and my car was ready when they said! More

by BCAPEZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

October 27, 2023

They do not take responsibility for their mistakes, do not get an oil change there. More

by nphillips1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Safford Brown Kia Manassas responded

Hello Naomi, thank you for your feedback. We understand how frustrating this situation can be, but please know we are always committed to honest service and quality customer care. When we have one of our customer’s vehicles in our service center, we like to ensure they receive the utmost attention to detail, which lead to us discovering the drip pan. We always want our customers to be aware of any potential issues with their vehicles so that they can continue to drive safely and efficiently. If you are open to discussing this situation in greater detail, please reach out to us directly so we can come to an understanding and hopefully get that drip pan adjusted for you. We look forward to speaking with you. Sincerely, The Team at Safford Brown Kia Manassas

Oct 30, 2023 -

nphillips1956 responded

I car was there for recall, they called me and said my oil plug was leaking, so I had them do an oil change and replace the plug. I went to have another oil change and I had oil all over the undercarriage, so I took it back and they said my oil pan was cracked and guess where the crack was, yes by the oil plug. I believe that they tightened the plug too tight, because it was not like that when they changed the oil plug.

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