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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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November 07, 2023

Julio was super welcoming and helpful. He explained everything that my visit would entail really well. I felt comfortable asking questions and he always answered kindly. More

by STEPHANIE.S.PFAFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Montenegro
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Nov 09, 2023 -

Safford Brown Kia Manassas responded

Stephanie, we sincerely thank you for taking the time to write such kind words about our team. Julio is a great people person and he strives to create a positive experience for every customer. He will be very happy to hear he was successful in that endeavor. If you have any questions, please do not hesitate to come see us. Sincerely, The Team at Safford Brown Kia Manassas

November 05, 2023

Clean comfortable seating area, they also wash your car. Coffee and bottled water are available. More

by JUMPINJACK429
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

November 04, 2023

Excellent service all the time. They set the standard for great service. They should tell Ourisman. More

by warrenpwc38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
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Nov 07, 2023 -

Safford Brown Kia Manassas responded

Warren, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Team at Safford Brown Kia Manassas

November 04, 2023

Amazing experience! The team was caring quick informative and professional. Happy to be a part of the Kia family! More

by leslie.price1002
Recommend Dealer
Yes
Employees Worked With
Samuel Papino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shin
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Nov 07, 2023 -

Safford Brown Kia Manassas responded

Leslie, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Team at Safford Brown Kia Manassas

November 04, 2023

Excelent customer service I will recommend this to anyone interested to buy a car the salesman was great thank you More

by ARCHICAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyril Fox, Julio Montenegro
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Nov 07, 2023 -

Safford Brown Kia Manassas responded

We cannot thank you enough for your wonderful review of Safford Brown Kia Manassas and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Kia Manassas

November 04, 2023

Great experience, Fast and efficient and they kept me updated on the progress. Very happy with my experience. More

by michellepapa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Montenegro
Report | Print
Nov 07, 2023 -

Safford Brown Kia Manassas responded

Thanks for the kudos, Michelle. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas

November 04, 2023

Very friendly and quick service for my vehicle, front desk person was great too yes More

by mcnulty.meg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Safford Brown Kia Manassas responded

Meg, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Safford Brown Kia Manassas

November 02, 2023

My 15,000 mile service went very smoothly! Wonderful service! Never have any issues or complaints. More

by MINIPIPPA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro
Report | Print
Nov 07, 2023 -

Safford Brown Kia Manassas responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas

November 02, 2023

Service is always great and the staff is always friendly! I’m also always well informed about services before I arrive and after I leave :) More

by lrsalvary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Safford Brown Kia Manassas responded

Thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Team at Safford Brown Kia Manassas

November 01, 2023

Everyone is always very professional and nice here and the work has always been done very well. I’ve never had any complaints during my service appointments. More

by glparks0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Safford Brown Kia Manassas responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Team at Safford Brown Kia Manassas

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