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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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November 14, 2023

Browns Manassas KIA looks like it is going out of business. No parts department. No cashier. Only 1 service customer service agent. Boxes of old invoices sitting around. I remember when this was a fi More

by THOMPJSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Ms. Thompson, Please allow me to share that we are not going out of business! Quite the contrary, actually. Our service department business is up over 200% year-over-year and we are currently adding new people, changing processes and rearranging interior space to accommodate the increase in business since our new ownership. I am so sorry you have felt our growing pains. We are doing our best to ramp up to handle the popularity of the Kia brand. We hope you will feel comfortable enough to give us another try in the future. -Keith Dennis, General Manager

November 12, 2023

Great service every time! Everyone is so friendly and they aren’t out to get money like other dealerships by selling you unnecessary things More

by Awatkin6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Nov 14, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Team at Safford Brown Kia Manassas

November 11, 2023

Everyone always very nice and professional. They always get me in and out fast which makes my time feel valued and I really appreciate that. More

by meganfrobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Safford Brown Kia Manassas responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Safford Brown Kia Manassas, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Team at Safford Brown Kia Manassas

November 11, 2023

Michele was a great help addressing my issues and looking into my concern about the floor mats More

by jcrockeriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Safford Brown Kia Manassas responded

Thank you for your kind words. We are very happy to hear that Michelle was so attentive during your visit to our dealership and that she gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Team at Safford Brown Kia Manassas

November 10, 2023

Service performed very well and promptly. Did not have to wait long. Michelle, as usual, was very helpful. One suggestion: it will be helpful if you post the cost of each service on the site. More

by Shrinarayanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. We are glad you had a pleasant visit in our service center and will pass your kind words along to Michelle. Sincerely, The Team at Safford Brown Kia Manassas

November 09, 2023

Got me in quickly and provided facts on my car without prompting from me! Did great job More

by KARYAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Safford Brown Kia Manassas responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas

November 09, 2023

Prompt efficient warranty service. That all I have to say, but here is your 15 words. More

by JAMES_ORENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Safford Brown Kia Manassas responded

James, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Safford Brown Kia Manassas. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Team at Safford Brown Kia Manassas

November 09, 2023

Julio did a great job communicating with us and coordinating maintenance for our KIA Soul. The whole maintenance team was terrific. Thank you! More

by andrew_adar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Montenegro
Nov 14, 2023 -

Safford Brown Kia Manassas responded

Andrew, we appreciate your kind words about our service team. Thank you for choosing Safford Brown Kia Manassas for your vehicle needs. Sincerely, The Team at Safford Brown Kia Manassas

November 08, 2023

Michele is the BEST! Always a pleasure working with her, she is very helpful and welcoming. More

by FPEREIRAREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michele does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

November 07, 2023

John was amazing! Very easy to talk to and took a zero pressure approach. Loved working with him on getting the right car for my daughter. More

by jkhairfield1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro
Nov 09, 2023 -

Safford Brown Kia Manassas responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car for your daughter. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Team at Safford Brown Kia Manassas

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