Safford Brown Kia Manassas - Service Center

The entire process was quick and easy. No waiting upon arrival. Michele and the entire team were fantastic! Great customer service! No waiting upon arrival. Michele and the entire team were fantastic! Great customer service! More

The Service Dept processing was very efficient and prompt. Everyone was attentive and welcoming, and quick to point out accommodations for anyone who was intent on staying at the dealership, or if oth prompt. Everyone was attentive and welcoming, and quick to point out accommodations for anyone who was intent on staying at the dealership, or if otherwise inclined, the offer of providing transport. Overall, I was very pleased with my treatment. More

This is the best KIA dealership I have ever dealt with. I will always return to this place because of their excellent customer service and quality maintenance. I will always return to this place because of their excellent customer service and quality maintenance. More

Michelle is the best it is the technicians I wonder about. Bought 2 tires for front and they put to much air in. about. Bought 2 tires for front and they put to much air in. More

Overall a great experience, definitely would recommend Safford Brown Kia Manassas service department. Service was great! Safford Brown Kia Manassas service department. Service was great! More

As usual, I was very pleased with the service I received. My car was unreliable in starting and an initial diagnosis was that a new starter was needed which had to be ordered. I would have been without a My car was unreliable in starting and an initial diagnosis was that a new starter was needed which had to be ordered. I would have been without a car for several days. However, on further investigation, this was not the issue. Jonathan called me to explain and the problem was fixed. My car was ready the same day. What a relief! More

I made an appointment like 5 days in advance, I dropped the car off 10 minutes early. I waited on the work to be done in the lounge area, The car did NOT enter the shop until 1.5 hrs. later this was with a the car off 10 minutes early. I waited on the work to be done in the lounge area, The car did NOT enter the shop until 1.5 hrs. later this was with an appointment made in advance so this is NOT excusable. Why have appointments if Not Honored? I wanted a Full transmission flush and the ticket was written up as such too. I saw the car get a drain and fill through the bay shop window through the lounge & didn't know why? When the car was ready to be picked up, I was going to be charged for the Full Flush service that was never done on the ticket !! I informed the service man at checkout this service wasn't done and he went and spoke to the mechanic that did the work. I was told this car couldn't get a Flush and only could get a drain & fill. I'm quite fine with that if the service ticket would have been adjusted by the mechanic doing the work & wasn't. If I did NOT see the car being worked on I would have been charged for something I did not get !! This is flat out wrong. This is why the Bad review. Most any other place would have given a Nice discount on what just happened but I didn't get that from the service dept. It will likely be a very long time before I ever come back and I even bought my car from you as well NEW.. I've been a loyal customer. Not blaming the person at the service check out desk because he didn't know but the mechanic that should have adjusted the work order ticket & didn't. More

The service desk help, Michelle, was excellent. She was professional, courteous, and very knowledgeable. The facility was beautiful. My disappointment was the service department did not have all m She was professional, courteous, and very knowledgeable. The facility was beautiful. My disappointment was the service department did not have all my parts on-hand. I setup the appointment over a week ahead of time for two safety recalls. There should have been plenty of time to order and receive all the parts. So now I have to go back and screw up my schedule because you did not have all the parts. Frustrating. More

Communication and service was great! Johnathan was very thorough and professional . He explained everything in detail and responded in a timely manner. Excellent job! Johnathan was very thorough and professional . He explained everything in detail and responded in a timely manner. Excellent job! More

Michelle was very accomodating when I was late to pick up my van. A+ for friendliness and customer service! my van. A+ for friendliness and customer service! More