Safford Brown Kia Manassas - Service Center

I appreciate the service and good attention provided by William. I motivate them to continue working with quality and empathy with their clients. William. I motivate them to continue working with quality and empathy with their clients. More

Jonathan worked hard to get my car’s work done - before the holiday and without an appointment. I’m so grateful! (And will make sure my son knows to make an appointment!) the holiday and without an appointment. I’m so grateful! (And will make sure my son knows to make an appointment!) More

The dealership is nice, our experience buying the Kia was great. Loved our salesman, Leo, and our finance staff were great for the most part. I have two complaints about them that have ruined the overall exp great. Loved our salesman, Leo, and our finance staff were great for the most part. I have two complaints about them that have ruined the overall experience. 1) We purchased a Kia maintenance package into our financing. We were told that it was good to use at any Kia dealership and it did not have to be used exclusively at this dealership. We clarified that with the finance person a few times before agreeing to buy it. We were then told that it could only be used at Safford Brown Kia. I live in West Virginia and the maintenance for a standard visit takes them 3 to 4 hours each time. So, it’s an all day venture for us just to get our Sportage serviced. 2) The service department is infuriating. 3 to 4 hours for a tire rotation/oil change/general maintenance check?! The final straw for us was our 3pm appointment the other week. I check in and find a comfortable spot to sit for the next 3 hours. It’s nearly 7pm and employees are leaving. The place is shutting down for the night. Finally, a maintenance supervisor came and asked if I was buying a car or waiting in service? I explained that I was waiting on my car. I was told that the supervisor that checked me in left at 5pm to catch a train. My car had been ready since 5:30. So an extra 90 minutes of my time was wasted. I was told a manager would call me to talk about everything to make it right. It’s been a week. No word from anyone that works there. We are officially done with the dealership. Leo is great, and the facility is nice. But the service department and the issue with the Kia maintenance plan just ruins the entire experience as a first time Kia owner. More

Wonderful staff and communication, wait was a little long but that was expected for a Saturday morning I drive from DC to VA to come to get my vehicle serviced here but that was expected for a Saturday morning I drive from DC to VA to come to get my vehicle serviced here More

Jonathan Woods and the team at Safford Brown Kia Manassas did a great job with the scheduled maintenance on our Soul! did a great job with the scheduled maintenance on our Soul! More

Exelente servicio personal muy amable el concesionario muy limpio sala de espera espectacular muy recomendable muy limpio sala de espera espectacular muy recomendable More

Very helpful. Quick responses, honest feedback. Great curtesy car wash and state inspections. I drive 25 miles to get to KIA Manassas when Chantilly VA. is much Quick responses, honest feedback. Great curtesy car wash and state inspections. I drive 25 miles to get to KIA Manassas when Chantilly VA. is much closer. More

Everyone in the office was very polite and helpful. Waiting area had entertainment, snacks and beverages. Restrooms very clean. Michelle in service is the best help ever and in my opinion she is who pe Waiting area had entertainment, snacks and beverages. Restrooms very clean. Michelle in service is the best help ever and in my opinion she is who people remember the most because of her kindness and knowledge. More

Good dealership, it was easy working with Michele, she kept us in the loop while my van was getting fixed. kept us in the loop while my van was getting fixed. More

Fantastic service department, as always! Jonathan and Ms. Michelle are fantastic and made my experience comfortable. I trust this Kia Team and truly rely on their expertise to help with me w Jonathan and Ms. Michelle are fantastic and made my experience comfortable. I trust this Kia Team and truly rely on their expertise to help with me with my vehicle services. I will continue to schedule all of my Kia Soul services with Jonathan and Michelle!!! More