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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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December 20, 2023

The staff at this location are very nice and helpful. They also work very quickly. More

by veronica.hayde138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center, Veronica! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

December 20, 2023

The service was completed as requested in a timely manner. Service personnel were knowledgeable and courteous. More

by JAMESMARTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Safford Brown Kia Manassas responded

James, thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

December 20, 2023

Everyone is super nice and very informative about what is happening with my vehicle. Michelle Bolden is wonderful . Johnathan Woods is wonderful also. More

by LNJBURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Safford Brown Kia Manassas responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car thanks to Michelle and Johnathan. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas

December 15, 2023

Very good customer service. They seemed to be very busy but still were professional and friendly. More

by Klewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Safford Brown Kia Manassas responded

Your compliments and kind words mean so much to us and our team, Klewski! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Safford Brown Kia Manassas

December 14, 2023

Fast, friendly service. Did a thorough job with detailing inspection finds. Liked the car wash in the end. Clean waiting area. Everything was great More

by HJONESX10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Dec 15, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

December 14, 2023

This dealership is the best hands down and Michelle is amazing. She's professional, friendly and informative. We've related on a personal level and she was very compassionate when I told her my husband j More

by jlt533
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

December 12, 2023

I like that the service department honors the appointment times, and I sure appreciate the car wash at the end. More

by SUDEB.BASU
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2023

This dealership has always provided great customer service with the work to match. Michelle, who is one of the service advisors is always so helpful and informative with all your questions or needs. T More

by Demetrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Safford Brown Kia Manassas responded

Demetrius, thank you for the awesome feedback! Michelle is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Thank you for your kind words and your loyalty! Sincerely, The Team at Safford Brown Kia Manassas

December 10, 2023

Michelle was very helpful and happy. Positive attitude and attentive and easy to work with. More

by MARYPAYNE212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience working with Michelle, Mary! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

December 09, 2023

The person who was talking care was helpful and the service went very well even though they were not only was looking for basic the check everything More

by MONIKAJEDROL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Dec 11, 2023 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department, Monika. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

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