Safford Brown Kia Manassas

Jonathan and Michelle were very helpful in keeping me apprised of the ordering and delays for my motor and calling me as soon as t was ready. I didn't buy my first or second Kia from them but had taken m apprised of the ordering and delays for my motor and calling me as soon as t was ready. I didn't buy my first or second Kia from them but had taken my cars to them for regular maintenance for the past 15 years and have always been happy. They're awesome team to deal with! It took 3 months to get a motor from Korea but that wasn't their fault. More

Paul Wayson and Wais Safi were awesome. They made sure I had whatever I needed and walk out a happy customer. Claudia Solito made finance a delight. She was fantastic and a great help. I en They made sure I had whatever I needed and walk out a happy customer. Claudia Solito made finance a delight. She was fantastic and a great help. I enjoyed my experience at KIA Browns Manassas. More

Both times I have brought my car in for scheduled maintenance it has taken hours. First was an oil change and I believe 8000 mile check up. Took roughly 2.5 hours if I recall. Second til was an oil c maintenance it has taken hours. First was an oil change and I believe 8000 mile check up. Took roughly 2.5 hours if I recall. Second til was an oil change and they offered to check the airbag recall. Took 4 hours total. Both times no one let me know they were running behind when I checked in. No one came out while I was waiting with my child to inform us it would be a long time. I had to get up after 3 hours and ask. Turns out they also do not have loaner cars. At purchase, they told me if I brought the car to them for maintenance I could use a loaner or shuttle. I like their waiting area and they have some snacks/water but overall for driving an hour there, I don't want to sit another 2-4 hours when my appointment was scheduled. I'll probably unfortunately have to stay local for the sake of time. More

Great service provided and my service advisor Michelle was awesome. Everything was completed as requested. was awesome. Everything was completed as requested. More

I was immediately greeted in a positive manner. I was told the approximate time that the service would take. Michele let me know when the work was almost done. It was a very satisfactory visit. I was told the approximate time that the service would take. Michele let me know when the work was almost done. It was a very satisfactory visit. More

Jonathan Woods is an excellent service rep. Dealership is in a Good location and good waiting area. Dealership is in a Good location and good waiting area. More

Johnathan did a great job keeping me informed on status of my car and letting me know about the airbags recall on my vehicle. of my car and letting me know about the airbags recall on my vehicle. More

great team . ... welcoming and professional. Process purchasing was quick... I will recommend this dealership to a friend.. ... welcoming and professional. Process purchasing was quick... I will recommend this dealership to a friend.. More

It's always been a friendly, welcoming and professional environment. So far every interaction I've had, since I've purchased my vehicle in 2022 has been helpful and knowledgeable. environment. So far every interaction I've had, since I've purchased my vehicle in 2022 has been helpful and knowledgeable. More

Process Purchasing process was great. I would recommend this group to anyone. Hari stayed in communication the whole time. I would recommend this group to anyone. Hari stayed in communication the whole time. More