Safford Brown Kia Manassas

Michele is very knowledgeable, professional and courteous. She explained every service that was performed on my vehicle and what will be needed on my next visit. The service was completed in the ti courteous. She explained every service that was performed on my vehicle and what will be needed on my next visit. The service was completed in the time quoted and returned to me very well cleaned. Great service! More

I’ve had all my vehicle service needs met at this location since purchase the vehicle in 2020. I was not satisfied with the service provided for my oil change. My needs and requests were handled with location since purchase the vehicle in 2020. I was not satisfied with the service provided for my oil change. My needs and requests were handled with professionalism but they were not satisfied. After my appointment my tires were not inflated, service recommendations were not discussed, and afterwards my service engine light was still on. As a consumer I know I do have certain responsibilities when it comes to vehicle maintenance but I also have a right to chose who I patronize for the upkeep of my vehicle. Unfortunately, I just had a bad service experience. More

Jonathan was great! He stayed in contact with me the whole time my car was being worked on. Amazing experiance! He stayed in contact with me the whole time my car was being worked on. Amazing experiance! More

Very good job , on time and very perfect so thank you so much for your caring much for your caring More

I am very happy with The Service. Service was fast and the people there were helpful. Service was fast and the people there were helpful. More

I was very happy with service dept staff as I was getting oil change …I was expecting my cabin filter was due to chance. Mechanic advised that my cabin filter was still good. Mechanic could easily advise t oil change …I was expecting my cabin filter was due to chance. Mechanic advised that my cabin filter was still good. Mechanic could easily advise to replace cabin filter but they told me that filter was still good and does not require replacement . More

"DJ" aka Khalid, was great! I was at the dealership really late and he stayed until I finished. My car wasn't ready that night, so I had to wait for a family member to pick me u I was at the dealership really late and he stayed until I finished. My car wasn't ready that night, so I had to wait for a family member to pick me up. DJ saw me waiting outside and offered me a ride home in his personal vehicle. Excellent customer service. More

Very clean and very modern facility. Good environment to conduct business in. The Finance department was absolutely excellent in terms of straight forward explanations. Sam Papino was th Good environment to conduct business in. The Finance department was absolutely excellent in terms of straight forward explanations. Sam Papino was the epitome of excellence and the consummate professional. More

DJ Khalid was excellent! !! He was very knowledgeable and attentive to my needs and concerns! He also offered me a ride home because my car would not be ready until it was ser !! He was very knowledgeable and attentive to my needs and concerns! He also offered me a ride home because my car would not be ready until it was serviced the following day. More

I felt that my vehicle wasn’t looked at properly, it was word of mouth of what he said was wrong I had no paperwork saying what the problem was or anything just a carwash I have had my vehicle serviced ther word of mouth of what he said was wrong I had no paperwork saying what the problem was or anything just a carwash I have had my vehicle serviced there for sometime. But now I’ll be taking my vehicle we’re I can get better customer service care if only he gave something that I can get a second opinion but I didn’t get that. I’m not happy More