Safford Brown Kia Manassas

Friendly people and they work with you about your vehicle and don't push you about the vehicle but let you know and don't push you about the vehicle but let you know More

Great experience, They provided a handy what to expect guide when I arrived and followed through. Everything was super smooth. guide when I arrived and followed through. Everything was super smooth. More

The wait was really long. I understand that they were short handed but it still took almost 5 hours. I understand that they were short handed but it still took almost 5 hours. More

Sales process from Duval was very easy especially being 3+ hours away from dealership. One of only two dealers we identified that would actually order the unique version Telluride we were looking for and 3+ hours away from dealership. One of only two dealers we identified that would actually order the unique version Telluride we were looking for and without the huge mark up dealers near us were charging. Offer for trade by Kevin was disappointing compared to other offers so we declined and were able to sell next day for $1000 over trade offer. Things went a little south at "closing with finance" with high pressure for extended warranty. we purchased it after much back and forth only to realize the next day that Finance Rep dropped price because he changed the deductible from $0 to $250 if work not completed at Sanford Brown Kia knowing we were far away and but didn't reference that during the pre signature process . After much back and forth and frustration gaining added detail on the extended warranty over the next week we cancelled. Ultimately receiving the cost back but not the sales tax. After doing much research with the State and locating the SB Kia Agent of record on business license the sales tax was credited back to us. So if local this would have been a non issue as our issue to cancel was the deductible needing to be paid to a local dealer. Initial title/tags/plate process must have initially fell thru the crack and was delated a bit. Caused some initial angst but processor was very accommodating sending extension registration and temp tags to meet our travel needs. So hats off to them for that. When permanent title/registration and plate arrived there was also a refund check for an overage we paid based on their initial cost estimate at time of sale. So again hats off to them for being honest and doing that. Small things good and bad. Temp tags on rear kept coming off during ride home. My wife was flagged down five times by drivers behind her saying plate was flapping. She ultimately secured it with dental floss she had in her purse. Next morning back at the house opened the hood and found the windshield washer fluid reservoir cap open and absolutely no fluid inside. Did make the trip for our first service. Service scheduler was very accommodating providing desired day and time. Added pre follow up reminders and easy checking, and timely service along with a wash and vac service which was appreciated. All in the vehicle buying process is usually nerve racking and pressing often not an enjoyable process without flaws. How an organization unscrews mess ups says a lot. I would have given a Five star to the Dealership as a whole but the extended warranty and sales tax issue made me drop the total score. More

The Safford Brown Kia Manassas team were extremely professional and created a warm/welcoming environment for me during the car buying process. professional and created a warm/welcoming environment for me during the car buying process. More

Staff members very nice and friendly. Quick service. Quicker than expected! Very nice waiting area. Quick service. Quicker than expected! Very nice waiting area. More

Michelle was excellent. However, Service Dept. took over 3 hours to do simple work; oil change, tire rotation, & recall. Should not have taken that long. However, Service Dept. took over 3 hours to do simple work; oil change, tire rotation, & recall. Should not have taken that long. More

Great experience, and I will highly recommend the group. Michelle was very attentive to my needs. Michelle was very attentive to my needs. More

Provided me Transportation back home. Customer service and mechanics were very Professional and Friendly. Thanks Customer service and mechanics were very Professional and Friendly. Thanks More

They always park our car at the front when finished. They hid our car from us this time. Had three different people drive it. Never will I go back. Must be under new management. They hid our car from us this time. Had three different people drive it. Never will I go back. Must be under new management. More