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Safford Brown Kia Manassas

Manassas, VA

Overview
Employees
Reviews
Vehicles
4.6
1,409 Reviews
From our highly regarded customer service to the Buy Happy benefits you'll receive with your next vehicle purchase, our Manassas, VA Kia dealership is the perfect place to shop here in the Chantilly and Fairfax area. We go much further than just offering great deals on new KIA K5, KIA Sorento, KIA Soul and KIA Sportage models and used cars. We not only have parts and service offerings to keep your current vehicle in its best shape, but we're dedicated to community service. Enjoy a Pressure-Free Shopping Experience as we Find the Perfect New Kia or Used Car for Your Travels Around Manassas, Chantilly, and Fairfax. From efficient everyday cars like the new KIA K5 to family friendly SUVs like the KIA Sorento, we have plenty to choose from here in Manassas. Kia has long made affordable cars that hold onto their long-term value, and you'll love the sense of efficiency, technology and style you'll find with your next new SUV or car. Of course we also have a huge selection of used cars for customers from Woodbridge, Falls Church and Washington D.C., including several certified pre-owned Kia editions and other kinds of makes and models. You'll find our financing options are easy to understand and we'll help you find the kind of new or used car deal that makes the most sense for your budget. See Why Customers Buy Happy Then Return to Safford Brown Kia for Auto Maintenance and Repairs As if a new Kia or a great deal on a used car weren't enough, we extend our Buy Happy benefits to shoppers who visit from Manassas, Chantilly, or Fairfax. This means some additional perks, including some benefits with our parts and service offerings. Keeping your vehicle well-maintained and serviced is an important part of car ownership and we'll happily help you out when it comes to all kinds of repairs and regular visits. See what we're all about here at Safford Brown Kia by coming over today and we'll go over all your options.
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9030 Liberia Ave

Manassas, VA

20110

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Showing 1,409 reviews

October 28, 2023

Amazing service department- quick service, paid a fair price and my car was ready when they said! More

by BCAPEZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

October 27, 2023

They do not take responsibility for their mistakes, do not get an oil change there. More

by nphillips1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Safford Brown Kia Manassas responded

Hello Naomi, thank you for your feedback. We understand how frustrating this situation can be, but please know we are always committed to honest service and quality customer care. When we have one of our customer’s vehicles in our service center, we like to ensure they receive the utmost attention to detail, which lead to us discovering the drip pan. We always want our customers to be aware of any potential issues with their vehicles so that they can continue to drive safely and efficiently. If you are open to discussing this situation in greater detail, please reach out to us directly so we can come to an understanding and hopefully get that drip pan adjusted for you. We look forward to speaking with you. Sincerely, The Team at Safford Brown Kia Manassas

Oct 30, 2023 -

nphillips1956 responded

I car was there for recall, they called me and said my oil plug was leaking, so I had them do an oil change and replace the plug. I went to have another oil change and I had oil all over the undercarriage, so I took it back and they said my oil pan was cracked and guess where the crack was, yes by the oil plug. I believe that they tightened the plug too tight, because it was not like that when they changed the oil plug.

October 27, 2023

Courtesy, fast, efficient, quality service and repairs. Will bring my Kia back for future service. More

by WILL2S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

October 26, 2023

Excellent salesmanship by Mr Sam. Thoroughly explained every details about new vehicle. Good Luck to him. Dealership has good amicable environment and staff. Good Luck guys! More

by akberjaffri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Papino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tooba Mahmoud, Kevin Shin
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Oct 31, 2023 -

Safford Brown Kia Manassas responded

Thank you for reviewing your time spent at Safford Brown Kia Manassas. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Sam is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, The Team at Safford Brown Kia Manassas

October 26, 2023

The sales person I was working with checked in the day before the sale to ensure I was ready to trade in my car and purchase another car at the dealership. We agreed on a number for the trade in value and More

by Cory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Duval Cassell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shin
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Nov 01, 2023 -

Safford Brown Kia Manassas responded

Cory, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us if you would like to discuss the less-satisfying aspects of your time with us. We always value learning how we can better serve our customers. Thank you. Sincerely, The Team at Safford Brown Kia Manassas

October 26, 2023

This dealership is always clean and filled with friendly acknowledgements and professional greetings. Whether I'm just dropping the Forte for service or waiting for it to be completed, Ive always been promp More

by sphmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro
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Oct 31, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

October 26, 2023

Michele is the only reason I continue coming to this service center. She’s the best!!!! She is very understanding and professional. I love her! More

by Chelsea Harty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Safford Brown Kia Manassas responded

Chelsea, thank you for the awesome feedback! You're right, Mchele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

October 25, 2023

Excellent customer service. Michelle ensured that all work was done as specified and on time. More

by lylevestermark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Safford Brown Kia Manassas responded

Thanks for your outstanding review, Mark! We're very happy to hear that Michelle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

October 24, 2023

Always had a great experience. Jonathan explains everything to me so I understand and has the wait time down to an exact science. More

by obx4linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Safford Brown Kia Manassas responded

Linda, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jonathan does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

October 23, 2023

Bryant and other staff did a great job. Very informative, professional and knowledgeable. Made the buying experience a pleasant one. Thanks. More

by jonmiskell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryant
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Oct 26, 2023 -

Safford Brown Kia Manassas responded

Jon, thank you for reviewing your time spent at Safford Brown Kia Manassas. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Bryant, like the rest of our sales staff, is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, The Team at Safford Brown Kia Manassas

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