Safford Brown Kia Manassas

I paid $172 to fix a noise but after alignment the noise is still there. is still there. More

Excellent customer service and attentiveness, the facility is clean and organized. Not too busy or noisy. facility is clean and organized. Not too busy or noisy. More

Michelle was very efficient with my appointment for service! I had a great experience and she was very helpful and knowledgeable about what needed to be serviced. She is always very friendly and profes service! I had a great experience and she was very helpful and knowledgeable about what needed to be serviced. She is always very friendly and professional! More

I appreciate Stafford Brown Kia Manassas and continue to bring my car back due to their friendly, knowledgeable, and excellent staff and honest diagnosis when it comes to maintenance needed for my car. I es bring my car back due to their friendly, knowledgeable, and excellent staff and honest diagnosis when it comes to maintenance needed for my car. I especially appreciate Michele for always being so pleasant and for her excellent communication and making sure I’m taken care of. More

Great customer service at the front desk, and my vehicle was ready on-time. They ordered me a ride, which I appreciate. was ready on-time. They ordered me a ride, which I appreciate. More

Car buying for me is never a pleasant experience, and while Safford Brown Kia Manassas is a pleasant enough dealership, the entire car buying process is rife with confusions, add-ons and delays all desig while Safford Brown Kia Manassas is a pleasant enough dealership, the entire car buying process is rife with confusions, add-ons and delays all designed to wear the customer down. Safford Brown Kia Manassas is no different. Had I not already chosen the car and price I wanted, I would stay away from a car dealership as if it were the carrier of a plague. Shakeeb ("Ali") Akbarzai was pleasant and accommodating, although he confessed he was rather new to Kia. We took a test drive and he seemed knowledgeable about the car, although he didn't spend the time to explain the workings of the interface after the car was delivered. Not that I needed it, though. I confess that I was somewhat surprised that the negotiated price of the car jumped about $8,000 when it came time to signing the papers. I did agree on an extended warranty, but declined everything else. I found that disappointing, but as said earlier, I had been worn down too much to walk away at the time of signing. That's the biggest knock I have on the car buying experience. Safford Brown Kia Manassas is no different in that regard than any other dealership I've purchased from in over fifty years of car buying. More

Michelle was great to work with she was great help in getting our car repaired and back on the road getting our car repaired and back on the road More

Browns Manassas KIA looks like it is going out of business. No parts department. No cashier. Only 1 service customer service agent. Boxes of old invoices sitting around. I remember when this was a fi business. No parts department. No cashier. Only 1 service customer service agent. Boxes of old invoices sitting around. I remember when this was a first class dealership. It’s a third rate dealership now. Disappointing. What happened?!!!! More

Khalid was fabulous to work with. He was efficient and very dedicated to helping me buy my dream vehicle. Very friendly environment and lovely facilities. He was efficient and very dedicated to helping me buy my dream vehicle. Very friendly environment and lovely facilities. More

Michelle was friendly, efficient and pleasant. She was the only advisor on duty but handled everything with a friendly smile. My service took a bit longer than anticipated but my car was clean a She was the only advisor on duty but handled everything with a friendly smile. My service took a bit longer than anticipated but my car was clean and ready to go and worth the little wait. More