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Safford Brown Kia Manassas

Manassas, VA

4.6
1,407 Reviews
From our highly regarded customer service to the Buy Happy benefits you'll receive with your next vehicle purchase, our Manassas, VA Kia dealership is the perfect place to shop here in the Chantilly and Fairfax area. We go much further than just offering great deals on new KIA K5, KIA Sorento, KIA Soul and KIA Sportage models and used cars. We not only have parts and service offerings to keep your current vehicle in its best shape, but we're dedicated to community service. Enjoy a Pressure-Free Shopping Experience as we Find the Perfect New Kia or Used Car for Your Travels Around Manassas, Chantilly, and Fairfax. From efficient everyday cars like the new KIA K5 to family friendly SUVs like the KIA Sorento, we have plenty to choose from here in Manassas. Kia has long made affordable cars that hold onto their long-term value, and you'll love the sense of efficiency, technology and style you'll find with your next new SUV or car. Of course we also have a huge selection of used cars for customers from Woodbridge, Falls Church and Washington D.C., including several certified pre-owned Kia editions and other kinds of makes and models. You'll find our financing options are easy to understand and we'll help you find the kind of new or used car deal that makes the most sense for your budget. See Why Customers Buy Happy Then Return to Safford Brown Kia for Auto Maintenance and Repairs As if a new Kia or a great deal on a used car weren't enough, we extend our Buy Happy benefits to shoppers who visit from Manassas, Chantilly, or Fairfax. This means some additional perks, including some benefits with our parts and service offerings. Keeping your vehicle well-maintained and serviced is an important part of car ownership and we'll happily help you out when it comes to all kinds of repairs and regular visits. See what we're all about here at Safford Brown Kia by coming over today and we'll go over all your options.
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9030 Liberia Ave

Manassas, VA

20110

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Showing 1,407 reviews

November 14, 2023

Michelle was friendly, efficient and pleasant. She was the only advisor on duty but handled everything with a friendly smile. My service took a bit longer than anticipated but my car was clean a More

by zoom45482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michelle does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

November 14, 2023

Michelle was great to work with she was great help in getting our car repaired and back on the road More

by FGRESHAM69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Safford Brown Kia Manassas team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas

November 14, 2023

Browns Manassas KIA looks like it is going out of business. No parts department. No cashier. Only 1 service customer service agent. Boxes of old invoices sitting around. I remember when this was a fi More

by THOMPJSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Ms. Thompson, Please allow me to share that we are not going out of business! Quite the contrary, actually. Our service department business is up over 200% year-over-year and we are currently adding new people, changing processes and rearranging interior space to accommodate the increase in business since our new ownership. I am so sorry you have felt our growing pains. We are doing our best to ramp up to handle the popularity of the Kia brand. We hope you will feel comfortable enough to give us another try in the future. -Keith Dennis, General Manager

November 14, 2023

Khalid was fabulous to work with. He was efficient and very dedicated to helping me buy my dream vehicle. Very friendly environment and lovely facilities. More

by shipp_kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Mirzad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to write this review. We are pleased to hear that Khalid was able to provide an efficient and overall positive experience. Sincerely, The Team at Safford Brown Kia Manassas

November 13, 2023

Worst service ever spent 1500. 00 to fix my car ended up having to get a new one and then bring that in to get fixed More

by kthompson10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Khalid Mirzad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shin
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Ms. Thompson, thanks so much for allowing us the opportunity to reimburse you for the fog light repair. And I am so sorry our parts department failed to realize the part we ordered had actually arrived. We certainly made more than one mistake with you and I am truly sorry. Our staff has great intentions, but like all, we make mistakes. If you will be so gracious to give us another opportunity to service your car, please call me personally. -Keith Dennis, General Manager

November 12, 2023

Great service every time! Everyone is so friendly and they aren’t out to get money like other dealerships by selling you unnecessary things More

by Awatkin6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Nov 14, 2023 -

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Team at Safford Brown Kia Manassas

November 12, 2023

I thought that all of the people who helped me were very friendly and knowledgeable More

by tkrell24
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Mirzad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Safford Brown Kia Manassas responded

Thanks for your perfect review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

November 11, 2023

Everyone always very nice and professional. They always get me in and out fast which makes my time feel valued and I really appreciate that. More

by meganfrobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Safford Brown Kia Manassas responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Safford Brown Kia Manassas, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Team at Safford Brown Kia Manassas

November 11, 2023

Michele was a great help addressing my issues and looking into my concern about the floor mats More

by jcrockeriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Safford Brown Kia Manassas responded

Thank you for your kind words. We are very happy to hear that Michelle was so attentive during your visit to our dealership and that she gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Team at Safford Brown Kia Manassas

November 10, 2023

Service performed very well and promptly. Did not have to wait long. Michelle, as usual, was very helpful. One suggestion: it will be helpful if you post the cost of each service on the site. More

by Shrinarayanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. We are glad you had a pleasant visit in our service center and will pass your kind words along to Michelle. Sincerely, The Team at Safford Brown Kia Manassas

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