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Safford Brown Kia Manassas

Manassas, VA

4.6
1,407 Reviews
From our highly regarded customer service to the Buy Happy benefits you'll receive with your next vehicle purchase, our Manassas, VA Kia dealership is the perfect place to shop here in the Chantilly and Fairfax area. We go much further than just offering great deals on new KIA K5, KIA Sorento, KIA Soul and KIA Sportage models and used cars. We not only have parts and service offerings to keep your current vehicle in its best shape, but we're dedicated to community service. Enjoy a Pressure-Free Shopping Experience as we Find the Perfect New Kia or Used Car for Your Travels Around Manassas, Chantilly, and Fairfax. From efficient everyday cars like the new KIA K5 to family friendly SUVs like the KIA Sorento, we have plenty to choose from here in Manassas. Kia has long made affordable cars that hold onto their long-term value, and you'll love the sense of efficiency, technology and style you'll find with your next new SUV or car. Of course we also have a huge selection of used cars for customers from Woodbridge, Falls Church and Washington D.C., including several certified pre-owned Kia editions and other kinds of makes and models. You'll find our financing options are easy to understand and we'll help you find the kind of new or used car deal that makes the most sense for your budget. See Why Customers Buy Happy Then Return to Safford Brown Kia for Auto Maintenance and Repairs As if a new Kia or a great deal on a used car weren't enough, we extend our Buy Happy benefits to shoppers who visit from Manassas, Chantilly, or Fairfax. This means some additional perks, including some benefits with our parts and service offerings. Keeping your vehicle well-maintained and serviced is an important part of car ownership and we'll happily help you out when it comes to all kinds of repairs and regular visits. See what we're all about here at Safford Brown Kia by coming over today and we'll go over all your options.
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9030 Liberia Ave

Manassas, VA

20110

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Showing 1,407 reviews

November 18, 2023

Vehicle was not delivered when promised and when asked why, I was informed that there were 10 vehicles scheduled at the same time I was as if that was my doing. This was 100% avoidable. Stuff like this ha More

by NMFULLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Safford Brown Kia Manassas responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas

November 18, 2023

Michele Bolden is the wonderful person very helpful , nice and good work . Will give her perfect 10 . Excellent ! More

by Chanida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Safford Brown Kia Manassas responded

Chanida, we appreciate your review and are glad to hear that you had such a wonderful experience with Michele. We look forward to working with you again! Sincerely, The Team at Safford Brown Kia Manassas

November 18, 2023

Excellent customer service, excellent amenities, whit wifi, cofde machine, and tv, good place, nice service, definitely I recommend More

by GUSTAVOHOSSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Nov 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words, Gustavo. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

November 18, 2023

Excellent service when checking and and during wait. Was kept informed of vehicle status. Everyone was very polite. More

by flobkayb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Team at Safford Brown Kia Manassas

November 17, 2023

I paid $172 to fix a noise but after alignment the noise is still there. More

by kajorkajor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Safford Brown Kia Manassas responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas

November 16, 2023

Excellent customer service and attentiveness, the facility is clean and organized. Not too busy or noisy. More

by E.hernan29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryant McGaughy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shin, Thomas Yawson
Nov 20, 2023 -

Safford Brown Kia Manassas responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Safford Brown Kia Manassas again! Sincerely, The Team at Safford Brown Kia Manassas

November 15, 2023

Car buying for me is never a pleasant experience, and while Safford Brown Kia Manassas is a pleasant enough dealership, the entire car buying process is rife with confusions, add-ons and delays all desig More

by fred.puhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shakeeb Akbarzai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Thank you for your feedback, Fred. We appreciate you taking the time to write this review. Please know it is never our intention to wear anyone down or do anything other than make sure everyone leaves with a car they love. If you would like to discuss this further, please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas

November 15, 2023

Michelle was very efficient with my appointment for service! I had a great experience and she was very helpful and knowledgeable about what needed to be serviced. She is always very friendly and profes More

by chaley206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Thanks for your outstanding review! We're very happy to hear that Michelle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

November 15, 2023

Great customer service at the front desk, and my vehicle was ready on-time. They ordered me a ride, which I appreciate. More

by HENOCKTK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Nov 16, 2023 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

November 15, 2023

I appreciate Stafford Brown Kia Manassas and continue to bring my car back due to their friendly, knowledgeable, and excellent staff and honest diagnosis when it comes to maintenance needed for my car. I es More

by krystal.l.syrkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Wishnow
Nov 16, 2023 -

Safford Brown Kia Manassas responded

Krystal, thank you for the awesome feedback! Michele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

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