Safford Brown Kia Manassas

Overall a great experience all around, I would recommend to friends and family. Great team at Safford! to friends and family. Great team at Safford! More

As usual, I was very pleased with the service I received. My car was unreliable in starting and an initial diagnosis was that a new starter was needed which had to be ordered. I would have been without a My car was unreliable in starting and an initial diagnosis was that a new starter was needed which had to be ordered. I would have been without a car for several days. However, on further investigation, this was not the issue. Jonathan called me to explain and the problem was fixed. My car was ready the same day. What a relief! More

I made an appointment like 5 days in advance, I dropped the car off 10 minutes early. I waited on the work to be done in the lounge area, The car did NOT enter the shop until 1.5 hrs. later this was with a the car off 10 minutes early. I waited on the work to be done in the lounge area, The car did NOT enter the shop until 1.5 hrs. later this was with an appointment made in advance so this is NOT excusable. Why have appointments if Not Honored? I wanted a Full transmission flush and the ticket was written up as such too. I saw the car get a drain and fill through the bay shop window through the lounge & didn't know why? When the car was ready to be picked up, I was going to be charged for the Full Flush service that was never done on the ticket !! I informed the service man at checkout this service wasn't done and he went and spoke to the mechanic that did the work. I was told this car couldn't get a Flush and only could get a drain & fill. I'm quite fine with that if the service ticket would have been adjusted by the mechanic doing the work & wasn't. If I did NOT see the car being worked on I would have been charged for something I did not get !! This is flat out wrong. This is why the Bad review. Most any other place would have given a Nice discount on what just happened but I didn't get that from the service dept. It will likely be a very long time before I ever come back and I even bought my car from you as well NEW.. I've been a loyal customer. Not blaming the person at the service check out desk because he didn't know but the mechanic that should have adjusted the work order ticket & didn't. More

Communication and service was great! Johnathan was very thorough and professional . He explained everything in detail and responded in a timely manner. Excellent job! Johnathan was very thorough and professional . He explained everything in detail and responded in a timely manner. Excellent job! More

The service desk help, Michelle, was excellent. She was professional, courteous, and very knowledgeable. The facility was beautiful. My disappointment was the service department did not have all m She was professional, courteous, and very knowledgeable. The facility was beautiful. My disappointment was the service department did not have all my parts on-hand. I setup the appointment over a week ahead of time for two safety recalls. There should have been plenty of time to order and receive all the parts. So now I have to go back and screw up my schedule because you did not have all the parts. Frustrating. More

It may sound like an advertisement, but it is true. My experience at Safford Brown Kia felt like family. EVERYONE! From Eddie who called us Sunday morning, to John (who listened to our wants and wor My experience at Safford Brown Kia felt like family. EVERYONE! From Eddie who called us Sunday morning, to John (who listened to our wants and worked hard to find the perfect car for us), our salesman, to Toobah who handled the financing. I felt like everyone was looking out for my best interest. It was a pleasure to deal with every person we dealt with. I'd be happy to talk to anyone at any time about my experience (you have my number). Coming to Manassas was WELL WORTH the drive from Herndon! Thank you very much! More

Michelle was very accomodating when I was late to pick up my van. A+ for friendliness and customer service! my van. A+ for friendliness and customer service! More

I had a great experience when buying a used car at Safford Brown. Bryant was very professional, knowledgeable, and very courteous to my young, precocious daughter. The facility was great and I think I Safford Brown. Bryant was very professional, knowledgeable, and very courteous to my young, precocious daughter. The facility was great and I think I got a great deal without any hassle, or high pressure sales tactics. Can’t say enough good things about this dealership and my salesman. Thanks! More

Bryant was excellent to work with. Very professional and understood our needs and delivered. Just an all around good guy. Very professional and understood our needs and delivered. Just an all around good guy. More

Very nice dealership, large selection of cars and friendly sales people. The online sales manager called me quickly after submitting my request and got me in touch with my sales person quick. friendly sales people. The online sales manager called me quickly after submitting my request and got me in touch with my sales person quick. More