Safford Brown Kia Manassas
Manassas, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I appreciate the service and good attention provided by William. I motivate them to continue working with quality and empathy with their clients. William. I motivate them to continue working with quality and empathy with their clients. More
The dealership is nice, our experience buying the Kia was great. Loved our salesman, Leo, and our finance staff were great for the most part. I have two complaints about them that have ruined the overall exp great. Loved our salesman, Leo, and our finance staff were great for the most part. I have two complaints about them that have ruined the overall experience. 1) We purchased a Kia maintenance package into our financing. We were told that it was good to use at any Kia dealership and it did not have to be used exclusively at this dealership. We clarified that with the finance person a few times before agreeing to buy it. We were then told that it could only be used at Safford Brown Kia. I live in West Virginia and the maintenance for a standard visit takes them 3 to 4 hours each time. So, it’s an all day venture for us just to get our Sportage serviced. 2) The service department is infuriating. 3 to 4 hours for a tire rotation/oil change/general maintenance check?! The final straw for us was our 3pm appointment the other week. I check in and find a comfortable spot to sit for the next 3 hours. It’s nearly 7pm and employees are leaving. The place is shutting down for the night. Finally, a maintenance supervisor came and asked if I was buying a car or waiting in service? I explained that I was waiting on my car. I was told that the supervisor that checked me in left at 5pm to catch a train. My car had been ready since 5:30. So an extra 90 minutes of my time was wasted. I was told a manager would call me to talk about everything to make it right. It’s been a week. No word from anyone that works there. We are officially done with the dealership. Leo is great, and the facility is nice. But the service department and the issue with the Kia maintenance plan just ruins the entire experience as a first time Kia owner. More
I was pleased that they create me real quick when I got there. They tried their best to help me out on the price. They did a great job. there. They tried their best to help me out on the price. They did a great job. More
Wonderful staff and communication, wait was a little long but that was expected for a Saturday morning I drive from DC to VA to come to get my vehicle serviced here but that was expected for a Saturday morning I drive from DC to VA to come to get my vehicle serviced here More
Jonathan Woods and the team at Safford Brown Kia Manassas did a great job with the scheduled maintenance on our Soul! did a great job with the scheduled maintenance on our Soul! More
Jonathan worked hard to get my car’s work done - before the holiday and without an appointment. I’m so grateful! (And will make sure my son knows to make an appointment!) the holiday and without an appointment. I’m so grateful! (And will make sure my son knows to make an appointment!) More
I went in knowing what cars I wanted to look at. I test drove one and was sold. They are so friendly there and treat you like family. Most definitely will recommend. I test drove one and was sold. They are so friendly there and treat you like family. Most definitely will recommend. More
I loved my experience with Khalid! Khalid was patient and knowledgeable. Best car buying experience in my many years of car buying! I will definitely be returning in the future. Khalid was patient and knowledgeable. Best car buying experience in my many years of car buying! I will definitely be returning in the future. More
Excellent service. Quick and to the point. Was greeted at the door and answered all questions asked. Test drive two vehicles and ended up purchasing 1 Quick and to the point. Was greeted at the door and answered all questions asked. Test drive two vehicles and ended up purchasing 1 More