Safford Brown Kia Manassas

The service and assistance was great until I took delivery of the car. After that I felt like they had no use for me. I had several issues but they did not return phone calls and offered very little delivery of the car. After that I felt like they had no use for me. I had several issues but they did not return phone calls and offered very little assistance. I ended up going to another dealership to have the problems with the car fixed. I will not go back to this dealership More

Lied about price. Horrible communication between employees. Paperwork messed. Incorrect info submitted to bank. Tags not transferred, and never received gas card that was promised. employees. Paperwork messed. Incorrect info submitted to bank. Tags not transferred, and never received gas card that was promised. More

I used USAA vehicle buying help and right away Brian called to set up a relationship. He was very friendly and professional. One thing I especially appreciated was the fact he did not go right into tr called to set up a relationship. He was very friendly and professional. One thing I especially appreciated was the fact he did not go right into trying to sell me a car over the phone. He didn't get into numbers over the phone, instead he found common ground with me pertaining to shared military experiences. This immediately made me feel comfortable and much more willing to come into the dealership to sit down and talk about a new car. When I went to the dealership, Brian was on the scene with enthusiasm. He was again, very friendly and professional. He made me and my family feel like friends instead of customers. His service was spectacular. He showed us the car(s) we were looking for and didn't try to push something else on us we weren't interested in. This was my wife's first brand new car experience and I must say, I'm very glad it was with Brian and the Brown's Kia crew. I think it was a very pleasant experience overall and I would definitely recommend anyone looking to buy a new car to go in and see Brian before anyone else. More

I was looking for a very specific Kia Rio with manual transmission. It appears manual transmission is not easy to find over the past few years. I've looked in the past and for a basic commutting car th transmission. It appears manual transmission is not easy to find over the past few years. I've looked in the past and for a basic commutting car they are rare. I sent out requests from the USAA car buying service and a few other online sites. Pedro was the first to contact me with a response that he could get one. He did ask me if I was sure what I meant what the online form said and there was no mistakes (which was good for him to verify as well). I test drove an automatic model the same day to make sure I was happy with the size of the cabin and nothing had changed significantly in the past two years since I last test drove a Rio. The purchasing process was simple and enjoyable. No time was wasted which typically annoys me in car buying processes where the game is played for pricing to delay so that the customer either walks away or pays a higher price. I did use the USAA car buying service to simplify this but the dealer honored everything through the service. More

Michelle is always friendly and accommodating. She explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. More

I was extremely impressed with how fluid my car buying experience was. The employees were very patient and understanding. Matt Knupp was very easy to work with and explained everything in detail. Which f experience was. The employees were very patient and understanding. Matt Knupp was very easy to work with and explained everything in detail. Which for a first time car buyer was HUGE. They were all very honest and informative. i have and will continue to promote this dealership due to my very enjoyable experience. More

This is the best car buying experience I've ever had. There was no pressure from anyone on any aspects of buying our car at Manassas Kia. Everyone was friendly and helpful. Matt made us feel at ease t There was no pressure from anyone on any aspects of buying our car at Manassas Kia. Everyone was friendly and helpful. Matt made us feel at ease throughout all aspects. He was very knowledgeable and explained things in detail, making sure we had no questions. When we did, he took time to make sure we were satisfied. Thanks, Matt and Manassas Kia! More

Best time buying a new car, in and out with no games. Nice people, clean showroom and a service department well stocked with everything I needed. I would send anybody who asked me where to go to buy a ne Nice people, clean showroom and a service department well stocked with everything I needed. I would send anybody who asked me where to go to buy a new Kia. More

Very kind, curteous, best deal they could have given us. They answered all of our questions and gave us excellent service, great price, the model we wanted and of course outstanding customer service! Custo They answered all of our questions and gave us excellent service, great price, the model we wanted and of course outstanding customer service! Customer service is always key when we buy anything, and Brown's went above and beyond to get us there. I would highly recommend them to friends & family. We are extremely happy with our new Soul. Thank you Brown's Kia!! More

03/24/2013 - I had occasion to purchase a used car from Brown's and found the experience to be very enjoyable. The sales staff was very professional, knew their product, and had excellent follow up. They Brown's and found the experience to be very enjoyable. The sales staff was very professional, knew their product, and had excellent follow up. They worked with me to agree upon a fair price for the vehicle and made the purchase and delivery of the vehicle very easy. They were right on target with everything. They did not use pressure but used professionalism to seal the deal. I am pleased in every way with my buying experience. I would recommend this dealership and I would do business with them again. Knowing that a car buying, and a used car buying, experience can be stressful; there was no stress with this experience. No tricks, no gimmicks, and no sleight of hand. They were professional, truthful, and honest. Recommend doing business with this dealership. More