Safford Brown Kia Manassas

Got a rip off used car which broke down in a month Got a used Honda civic hybrid car from them on june 14 for about $6000 and by july 6th the car broke down completely. The car just stopped working in Got a used Honda civic hybrid car from them on june 14 for about $6000 and by july 6th the car broke down completely. The car just stopped working in the middle of the road, the transmission had given up and was beyond repair. The dealer had no concern at all that his car lated hardly 20 days. I had a big loss on the car and had to sell it off as junk. He took no responsibility at all claiming it was as-is sale. Bunch of crooks running the dealership who have money as their highest priority. Customer service not their priority or goal. More

2016 Kia Sorrento Purchase If you are looking to purchase a new or used Kia I highly recommend Jeff and the rest of the staff at Brown's Kia. They are friendly, knowledgeable, a If you are looking to purchase a new or used Kia I highly recommend Jeff and the rest of the staff at Brown's Kia. They are friendly, knowledgeable, and honest. More

Review of 2016 Kia purchase I purchased a new 2016 Kia today. A great pleasure to work with professionals such as Jeff Urban and Chad. The process was easy and there were no un I purchased a new 2016 Kia today. A great pleasure to work with professionals such as Jeff Urban and Chad. The process was easy and there were no unpleasant surprises. I would recommend this dealership to anyone who might be interested in purchasing a new or used Kia. More

Awesome dealership! I went in to take a look at a Ford fusion that caught my eye from the start and stopped in. I was attended quickly by Pedro who is an excellent sales I went in to take a look at a Ford fusion that caught my eye from the start and stopped in. I was attended quickly by Pedro who is an excellent sales person, very attentive and friendly! We took the car out for a spin and talked about it and sure enough I was sold! The way everything that followed was handled was amazing. The team made this car buying experience a great one and best of all you do not feel a bit of pressure at all like other areas where they try to push you into buying a vehicle. They did a spectacular job processing everything and getting me out of there as quick as possible and with everything good to go! I definitely would recommend this place for anyone searching for a new or used vehicle! More

Love my new car! I can't express how happy I am to be driving a new Kia and I owe it all to Emily Hawkins at Browns Kia. She was very patient with me as I tried to dec I can't express how happy I am to be driving a new Kia and I owe it all to Emily Hawkins at Browns Kia. She was very patient with me as I tried to decide what the best choice for me was. She did an excellent job at explaining everything I needed to know about the car I was looking into and what my payment options would be. She actually seemed to care about my satisfaction rather than just making a sale. I was nervous going in (not knowing much about the sale of cars) but she made me feel very comfortable and confident that I wasn't being taken advantage of. I would reccommend Browns Kia and Emily to any of my friends looking to buy a car. I appreciate everyone at browns being so supportive with me & allowing me to be the new owner of a Kia optima! More

Great Service Never have I experienced or heard about such a great service. These two sales people helped me so much to make sure that the vehicle was a good fit fo Never have I experienced or heard about such a great service. These two sales people helped me so much to make sure that the vehicle was a good fit for me and they really sincerely worked with me on every aspect of the vehicle buying process. These two are great and I highly recommend meeting with them. Thank you guys so much for your great help and service. More

First truly positive experience buying a car While most people may be excited about buying a new car, I am filled with dread. I've gotten better over the years, doing my research in advance and k While most people may be excited about buying a new car, I am filled with dread. I've gotten better over the years, doing my research in advance and knowing a fair price, but I still hate the often high pressure sales, feeling of being manipulated, etc. I went to this dealership, not to buy a Kia, but because I had seen a gently used Mazda Miata advertised online there. I contacted the dealership through CarGurus, and Pedro Delao initially responded. I really wanted an automatic transmission and the one Brown's had was a manual (as most Miatas are), but the price was good and it was the color I wanted, so I decided to go see it. Pedro met me; introduced me to the new used car manager, Steven Pons, and off I went on the test drive. I still wasn't convinced I wanted a manual, and to my surprise, Steven didn't try to convince me that I did. That impressed me. He took my offer to the GM for consideration, and I ended up buying the car. Steven explained all of the paperwork thoroughly and professionally. The financing experience was handled painlessly through Matt Raymond. The gentleman (name unknown) who cleaned/detailed the vehicle did a great job. Pedro then actually took the time to help me hook up my phone to the Bluetooth feature (which, not being tech savvy, would have taken me a long time). The car was missing the owner's manual, and Steven called the original owner to ask if he still had it, retrieved it, and Fed Ex'd it to me. From start to finish, everybody at this dealership was friendly, professional, and made me feel like a valued customer. I would definitely go back there the next time I (or my young adult kids) need a car, new or used. More

Best car buying experience ever I never thought of buying a kia until my son talked about it. We stopped in and were greeted by Matt Knupp, he knew everything about all of their mode I never thought of buying a kia until my son talked about it. We stopped in and were greeted by Matt Knupp, he knew everything about all of their models. I left and called him twice for more details, he was very helpful both times. I came in to make my purchase and Matt, Chad and Steve (the GM) were great to me. Everything went easy and fast, Matt in finance made signing all the documents easy too. I am really impressed with the car and all of the luxury options. More

Service Department I went Brown manassas kia dealer due to service for my car. The service people are very professional and kind. Whenever I need a service I will go to I went Brown manassas kia dealer due to service for my car. The service people are very professional and kind. Whenever I need a service I will go to the dealer. More

Martin Clemmer Kia Forte Service on 7/15/2014 The service people did a great job explaining what had been done to my car and the condition of all the major components. The only problem I encounter The service people did a great job explaining what had been done to my car and the condition of all the major components. The only problem I encountered was after I returned home that evening, I discovered a mail coupon for $30 off the service that I forgot to bring with me to the service appointment. I contacted Nick the next day and he told me that he thought the coupon could only be applied at the time of payment for the service. He said he would get back to me with a definite answer. He did not do this. I am like everyone else...I am trying to get the best value for my service dollars spent. Applying this coupon would have helped. I can understand if Brown's is unable to apply the coupon since it was my fault for forgetting to bring it with me to the service appointment. However I would certainly appreciate some consideration in this matter. More