Safford Brown Kia Manassas

Excellent As always everyone was kind and respectful every time I have come they take care of my car in a timely manner thank you so much As always everyone was kind and respectful every time I have come they take care of my car in a timely manner thank you so much More

Used Car Purchase We drove an hour and a half to the dealership from MD to buy a used car for our son. Everyone we dealt with was professional and courtesy. We had We drove an hour and a half to the dealership from MD to buy a used car for our son. Everyone we dealt with was professional and courtesy. We had a very pleasant experience and they got us out of there quickly. We would highly recommended this dealership!!!! More

Easy service experience I had some minor issues with my Optima and took it in for service. The service department is always good when I come in and this waa no exception. Eas I had some minor issues with my Optima and took it in for service. The service department is always good when I come in and this waa no exception. Easy to check in, friendly and the work was done quickly. Although service prices are always high, it was not too bad. I always bave a good experience with this service department. More

Always great service every time. Ever since I bought my Kia Optima Hybrid I have had it serviced at Browns. I have always had great service, quick and professional each and every tim Ever since I bought my Kia Optima Hybrid I have had it serviced at Browns. I have always had great service, quick and professional each and every time. More

Professional and timely. Personal attention by Michelle and John Sasso keep a enduring relationship. Professionalism, courtesy and honesty separate their service from others I Personal attention by Michelle and John Sasso keep a enduring relationship. Professionalism, courtesy and honesty separate their service from others I have experienced. Very much appreciated. More

Delivered within the estimated time, very professional Brown's Manassas Kia has always been a first rate organization. There are Kia dealers closer to my home but I continue to travel to Brown's because o Brown's Manassas Kia has always been a first rate organization. There are Kia dealers closer to my home but I continue to travel to Brown's because of their commitment to quality and service. More

Service and new car purchase The sales team were very friendly and made me feel comfortable and listened to. The service team is incredible. My salesperson John Sasso was very kn The sales team were very friendly and made me feel comfortable and listened to. The service team is incredible. My salesperson John Sasso was very knowledgeable and professional. Michelle Bolden in service has always been very friendly and helpful when I would take my previous Kia in for service. Claudia Sandoval was very helpful and knowledgeable through the finance process More

Good customer service - BUT undisclosed hidden fees Prices advertised online appear competitive which draws the customer in. Once a test drive is complete and it is known you like the vehicle you are ma Prices advertised online appear competitive which draws the customer in. Once a test drive is complete and it is known you like the vehicle you are made aware of a $1695 “prep” fee (which is not disclosed in the advertising) on top of the absurd $800 “paperwork" fee. Now the vehicle is no longer competitive. Very sneaky and underhanded in my opinion. One might expect that from a one-off, corner used car lot, but not a corporate dealership. I was even told by an employee, “well everyone does that now”- that does not make it right. With regard to the people who work there, courteous and helpful. Hopefully the two we-owe items noted will be taken care of when it is schedule in. More