Safford Brown Kia Manassas

The sales guys were very friendly People were very helpful and gave me a good trad-in price also a fair price on a new car, it took a really long time I was there from 10 am to 3:30 pm People were very helpful and gave me a good trad-in price also a fair price on a new car, it took a really long time I was there from 10 am to 3:30 pm but everyone was very nice More

Thanks Gennette & John S. Thanks to Gennette & John S. For making us feel more at ease, the second time around. We explained to you what we wanted, and you listed, and found th Thanks to Gennette & John S. For making us feel more at ease, the second time around. We explained to you what we wanted, and you listed, and found the two cars we were looking for. Just by taking your time to listen, and understanding our wants and needs.. made our experience with you all a wonderful one, Thank You!! More

Amazing experience From the moment my salesman Youstin greeted me in the parking lot to his final congratulatory handshake as he handed me the key to my new Kia Soul GT From the moment my salesman Youstin greeted me in the parking lot to his final congratulatory handshake as he handed me the key to my new Kia Soul GT Turbo, my experience was amazing. Youstin was extremely friendly, respectful, courteous and simply a joy to work with. He went above and beyond to answer all my questions and to make certain I purchased the vehicle I wanted. Claudia from finance was quite knowledgeable and finalized the transaction quickly and explained each document that I signed. The sales manager (sorry I can’t remember his name) approached me on several occasions to make certain my needs were met. The purchasing process took 2 days, which was completely my choice, giving me ample time to evaluate Brown’s Kia Manassas. I WILL TELL ALL MY FRIENDS ABOUT THIS EXTRAORDINARY EXPERIENCE! And yes, I’m shouting from joy!! Please understand that this is the second new vehicle I’ve purchased in the past year. The other was a Toyota truck for my husband. The Kia experience was far superior, and I left with my new car knowing that I had been treated fairly and professionally. It is obvious that Brown’s Kia values it’s customers. I will definitely return for service and future automotive needs. Please share my heartfelt appreciation to the dealership and especially my salesman Youstin. More

Very kind staff. Feel like family. Although dealerships in general tend to take a long time to process a sale start to finish, Manassas Brown’s KIA made it seem to not take so long thro Although dealerships in general tend to take a long time to process a sale start to finish, Manassas Brown’s KIA made it seem to not take so long through our great salesman, Mr. Jonathan Woods and Mr. Kevin Shin. Thank you both for helping my wife and I make the best decision possible. More

Awesome Experience From start to finish, the whole team was incredibly nice. John was awesome to work with, as was Claudia, Mike, and Pedro. Everyone was really friendly From start to finish, the whole team was incredibly nice. John was awesome to work with, as was Claudia, Mike, and Pedro. Everyone was really friendly. I highly recommend this dealership. More

Great Salesman I had a great experience at Brown's Manassas Kia. Jose did an awesome job with selling me the new Telluride. He went over every feature with my new c I had a great experience at Brown's Manassas Kia. Jose did an awesome job with selling me the new Telluride. He went over every feature with my new car and showed me practically everything that he could. He answered all my questions. I am a very satisfied customer and will go back for my next new car. More

Poor Customer Service - Disappointed at Best I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned to her. I scheduled my car for Saturday service, dropped off the night before (Friday) and NEVER heard anything the next day about the status. I called Monday morning to inquire and nothing but confusion (and to try and get a ride to and from work and the dealership unexpectedly). Then a call hours later to say the car was ready. But no one ever called to tell me what was being done or explain the delay/lack of communication. Then when I come in, I'm just passed to the cashier with no information about what the status of my vehicle was, what was done, or information found during the service. I get in the car and drive off, only to notice that they didn't even take the time to scrape off all the glue and torn pieces of my old state inspection sticker. They left all of the gunk, glue and trash right there and just haphazardly slapped the new sticker on. So incredibly disappointed, and I will be looking for another location to get service done - Jiffy Lube does a better job than the experience I just had. More

A little wait, but good overall The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. More

Great service, friendly people Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. The waiting area is well equipped so the time goes by quickly. Prices are reasonable and they don't seem to try to get you to do more than what is needed. More

Best service atound Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully intend to continue my service with them. More