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Safford Brown Kia Manassas
Manassas, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Pleasant experience I took my car in for an oil change. The people I dealt with were friendly and professional and explained the inspection, what I needed and what I sho I took my car in for an oil change. The people I dealt with were friendly and professional and explained the inspection, what I needed and what I should be watching for. I enjoyed driving away in my clean car. More
Great customer service. Just an overall amazing group! I needed a truck and called and the staff held the vehicle as promised and I was able to make my purchase the very next day. They were all an amazing I needed a truck and called and the staff held the vehicle as promised and I was able to make my purchase the very next day. They were all an amazing group and I would highly recommend this dealership to anyone looking for a vehicle. More
No Quality Control At 9:am I took my vehicle in for a flat battery which was still under warranty. They provided me with a shuttle home and said I would be updated. at At 9:am I took my vehicle in for a flat battery which was still under warranty. They provided me with a shuttle home and said I would be updated. at 3:30, I had received no update and called, they said m6 car would be ready in an hour, it was. Browns had one job, remove and replace the battery. That was done, but one of the caps was not replaced; the only reason I noticed was because I took a photo of the new battery to ensure warranty. I called Browns and told them of the issue and asked if the missing part could be mailed or delivered by shuttle! Nope, I was told to come back and pick up! I now have to take a hour of my working day to drive back to Manassas from Bristow, simply because nobody did a peer check on a simple job, which now makes me wonder what quality assurances are in place at Brown’s Kia Manassas. Not happy, an hour of my working day costs me $80, probably more than the part costs, and certainly more than it would have cost for Brown’s to deliver to my home! Poor performance, poor customer service. More
Needed a car I needed a car. My KIA 2017 Sportage SX was totaled last week. They got me in a vehicle quickly. The staff was friendly and courteous. I needed a car. My KIA 2017 Sportage SX was totaled last week. They got me in a vehicle quickly. The staff was friendly and courteous. More
Great customer service, wonderful experience We are thrilled with our new Kia; it’s an absolute dream. Our sales rep, Pedro de Lao was extremely knowledgeable about every detail and could answer We are thrilled with our new Kia; it’s an absolute dream. Our sales rep, Pedro de Lao was extremely knowledgeable about every detail and could answer all of our questions. They took the time to make sure we found the right fit for us and gave us a very fair price on our trade-in vehicle. More
Great Service Michelle is wonderful. She is a great asset to the company. Every time I come in to get my car service I have received nothing but excellent care. T Michelle is wonderful. She is a great asset to the company. Every time I come in to get my car service I have received nothing but excellent care. They are timely in getting it done and a very friendly team. Thank you for what you guys do. More
Great customer service by Michele Bolden. I scheduled my appointment and was accommodated with great professionalism. Upon arrival I was quickly greeted and taken care of. I had a oil change I scheduled my appointment and was accommodated with great professionalism. Upon arrival I was quickly greeted and taken care of. I had a oil change and tire rotation completed and they even performed a beautiful clean and wash Of the vehicle. I highly recommend this service department and Michele Bolden as a customer service representative! More
Good service! This is my first time to get lease. Sales people are help me to get wanted car as reasonable price. Very helpful and friendly! Thank you This is my first time to get lease. Sales people are help me to get wanted car as reasonable price. Very helpful and friendly! Thank you More
Fast service I came in for a state inspection and they took the vehicle right in. Very happy with the visit. All the staff was friendly and they were helpful with I came in for a state inspection and they took the vehicle right in. Very happy with the visit. All the staff was friendly and they were helpful with all the info I asked for. More
Good experience I had a good experience with sales and finance and left with the model I was looking for. Both Duval and Claudia worked to make the experience as smoo I had a good experience with sales and finance and left with the model I was looking for. Both Duval and Claudia worked to make the experience as smooth as possible. More