Safford Brown Kia Manassas

Technician very observant Tech was very thorough and observant during routine inspection. Everyone I met was very pleasant and courteous. I spent some time in the customer l Tech was very thorough and observant during routine inspection. Everyone I met was very pleasant and courteous. I spent some time in the customer lounge which was very clean and stocked with coffee and tea etc. A good place for service if you need it. More

Great Experience This service center was prompt and efficient working on my vehicle. Great customer service, attentive, and very welcoming. Definitely will come back t This service center was prompt and efficient working on my vehicle. Great customer service, attentive, and very welcoming. Definitely will come back to this center again. More

Excellent customer service 👍 I don't think there is enough words to say about your customer service. From day one from of owning my car customer service at Brown's Kia in Manassas I don't think there is enough words to say about your customer service. From day one from of owning my car customer service at Brown's Kia in Manassas VA has been nothing but excellent. Friendly and clean atmosphere and they always have snacks and coffee available. Always a help with my car service and what is best for my vehicle. Thanks so much for your empecable customer service and kindness. More

Very helpful salesperson Very knowledgeable salesperson in Youstin . He explained everything and was very helpful. A little lengthy process to do the financing. Overall very h Very knowledgeable salesperson in Youstin . He explained everything and was very helpful. A little lengthy process to do the financing. Overall very happy with service. More

1st Oil change for Stinger Brandon Campbell provided excellent customer service!!! His professionalism and attention to detail was on point. He took the time to explain and an Brandon Campbell provided excellent customer service!!! His professionalism and attention to detail was on point. He took the time to explain and answer any questions that I had. It was a pleasure to work with him. Thank you! More

HONESTY! INTEGRITY! PHENOMENAL! I am so VERY well pleased with my purchase experience at Brown's Kia Manassas! The staff was friendly, kind and helpful! My biggest excitement in this I am so VERY well pleased with my purchase experience at Brown's Kia Manassas! The staff was friendly, kind and helpful! My biggest excitement in this entire experience is their INTEGRITY!!! THEY STOOD ON THEIR WORD! I TRULY APPRECIATE EACH AND EVERY ONE OF THEM! VICTOR, HOUSTON, CLAUDIA AND GEORGE HENDERSON, THE GENERAL MANAGER! I will definitely be a returning customer as well as referring my friends and family!!! STELLAR CUSTOMER SERVICE WITH A GENUINE SMILE!!! More

It took too long for my car The service took 3 times to get my car right and I had to miss work twice and the last time I had to request a rental car and I had to call on Monday The service took 3 times to get my car right and I had to miss work twice and the last time I had to request a rental car and I had to call on Monday for an update. More

Major Kai Optima range Engine, Turbo, and many other defects I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine at 30000 miles, Failed back up camera, failed plastic steering cog replacement, and now a turbo failure. They did every thing diagnose my issue, they tried to help. But failed miserably. They did everything the could to not repair our car under warranty, even although the failure of the turbo charger is all over Kia form sites. They could not explain to me why my engine oil level i.e no oil showing on my Dip Stick. to then showing to much oil. they said thats what caused the Turbo failure. Despite the fact of me telling them this happened before adding a 2 quart bottle of oil. to get the car holm and then to the dealer. They did contact Kia USA, with their findings, and not my findings. I was fighting a loosing battle against Robots. who were not listening. So they told me WHY! 1.The turbo Failed (excess oil in engine) LIE !!the issue happened before oil was added, 2. Engine dip stick showed no oil i.e bare metal sight, and to the touch.! They could not explain this.!. 3. they wanted me to pay $3900, to replace the turbo, for a turbo failure they could no fully explain why & how. Despite the fact that they said that it was due excess oil. Again the did not listen to the FACT that this all happened before oil was added to the car that showed no oil on the dip stick. Come guys. Not difficult to understand. 1. Pull dip stick out check level by sight should show oil, light brown, dark brown, even Black in color of oil. 2. No oil bare silver metal Feel bottom of stick straight metal. no oil. 3, act on sight & feel, no oil. 4. Add minimal amount of 2 quarts. so engine would not lock up.. It is my opinion that this was a structure method to not repair my troubled Kia under warranty. This is obviously the new way of dealer service. More

Friendly and Attentive Customer Service - I love my new Kia! My experience at Brown's Kia was positively splendid! Everyone we encountered was incredibly friendly, knowledgeable, and attentive to my needs and de My experience at Brown's Kia was positively splendid! Everyone we encountered was incredibly friendly, knowledgeable, and attentive to my needs and desires for a new vehicle. I drove away on the same day in an incredible Kia Optima and couldn't be more pleased. Recently, my mom also decided to get a new car, and she ended up at Brown's Manassas Kia, too. We love the entire team, and plan on going nowhere else for our family's future vehicle needs. More

Sales I had doubts about trading my car in a used car They reassured me that I could do it and will help me get it done. I got the car I have been searchi I had doubts about trading my car in a used car They reassured me that I could do it and will help me get it done. I got the car I have been searching for a while thanks to them. More