Safford Brown Hyundai Manassas

UPDATE ON March 20 2023 The dealership got back in touch with us regarding the issue (brake issue). After inspecting the car on Saturday March 17, the dealership agreed to fix the faulty brake as good faith with us regarding the issue (brake issue). After inspecting the car on Saturday March 17, the dealership agreed to fix the faulty brake as good faith. I do appreciate the action from the dealership and do the right thing. I suppose the heaters of front seats are just due to the age of the vehicle and we have really no choice but to accept as is. As of this update, we do not have any issues recommending this dealership to friends and family. We bought a used Mazda 6 that this dealership about 10 days ago. When we drove the car home, we noticed a serious issue with the front brake (not easy to test on the dealership lot if driving at low speed). The front wheels and the steering wheel would shake when applying the brake while traveling at 45+ mph. Not only that, the front seat heaters were not working. This was also part of the reason we made the purchase. The next morning we called the salesman to report the issues, and he said just try it another day or two to see if the issues would go away. If not, we could take the car back to the dealership for a look. They did not go away so we call back. The salesman promised to have an answer over the weekend. NO calls. We called and left several voicemails on the day we were promised an answer. Still NO calls back. The next day, the same salesman (Arkeem) called back stating that the sale was final and that no coverage for the repair would be honored by the dealership. I guess this is part of our "naive" mistake for trusting the dealership in making an honor sale. Future buyers, please be aware of this tactic of this dealership not disclosing the pre-existing issues of used cars that they're selling. The dealership knows pretty well the pre-existing issues but WILL NOT disclose them to its buyers. WE DO NOT RECOMMEND THIS DEALERSHIP. More

I had a great experience. Arkeem was very helpful and made the whole buying process easy. Arkeem was very helpful and made the whole buying process easy. More

This was one of the easiest car purchases I've ever had. Sales personnel were courteous and promptly answered all my questions and kept me informed as we waited for my car to arrive. Sales personnel were courteous and promptly answered all my questions and kept me informed as we waited for my car to arrive. More

Waiting area is generally comfortable. Selection of vehicles on the lot could be more varied. I was looking for but did not see a Calligraphy. Selection of vehicles on the lot could be more varied. I was looking for but did not see a Calligraphy. More

Héctor was very nice, helpful and professional. I had a great experience purchasing my car with this dealership I had a great experience purchasing my car with this dealership More

Awesome. Always helpful and professional. We have purchased 4 cars from this dealership..looking forward to them getting an Ioniq 6 to try Always helpful and professional. We have purchased 4 cars from this dealership..looking forward to them getting an Ioniq 6 to try More

Nice and quick service very friendly nice waiting area kid friendly nothing else to say kid friendly nothing else to say More

I purchased out of town. Very fast and reliable transaction, and flawless delivery/pick-up. Thanks to Billy - he went the extra mile! Very fast and reliable transaction, and flawless delivery/pick-up. Thanks to Billy - he went the extra mile! More

Arkeem made my experience so pleasant in finding and purchasing my first car !! Honestly, everyone there was super nice and helpful ! purchasing my first car !! Honestly, everyone there was super nice and helpful ! More