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Safford Brown Hyundai Manassas

Manassas, VA

4.6
1,724 Reviews

8651 Centreville Rd

Manassas, VA

20110

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Showing 1,724 reviews

March 26, 2023

Been there several times. Never got total satisfaction. No follow up with issues. One issue still outstanding after more than two years. More

by MESSENGERTRANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Orr
Mar 31, 2023 -

MESSENGERTRANS responded

Still waiting to hear back from Dealership. Instead of dealing with the issue I was given Hyundai’s customer service number. I thought I was speaking with a ‘ service ‘ person. It’s probably been more than a month since I took in my car again.

March 25, 2023

They were very kind and completed the service perfectly. I was interested in electrical vehicle. A staff give me the necessary informations. More

by JERRYWON2141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shak Alfonse, Tom Jonas, Angel Escobar, Jim Robertson, Kerri Estrada, Ken Orr, Peter Kim, Zack Martin
March 25, 2023

Great experience , good customer service Very professional Quick & clean Goes extra mile with customer I am more than satisfied More

by Muneeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shak Alfonse, Billy Puzon, Arkeem Dennis, Sami Ismail, Carroll Newman, Ken Orr, Sonia Hernandez, Peter Kim, Muhammad Noor, Zack Martin
March 25, 2023

The service team and Sales team are really genuine and professional with their customers. I would recommend someone else there for the same treatment as well. More

by robbie.hogan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Newman, Zack Martin
March 25, 2023

Very friendly and competent staff! No long wait time, looking forward to coming back! Thanks all! More

by thomas.ralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Orr, Zack Martin
March 25, 2023

Employees are always courteous and helpful. They brief you as to additional work that may be needed and the cost. More

by Mildred Cavendish/Ann Belair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Orr
March 24, 2023

Need to do better with communication! !!! Zack didn’t even come speak/ explain to me the second time I came about my situation… He sent someone else back forth to pass messages……. They bas More

by Sweetcake91709
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Martin
March 24, 2023

Good service writer and and service is performed in a timely manner. The Palisade is the 3rd car we have purchased at your dealership. The other cars were washed after being serviced. First service on th More

by phonedr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Newman
March 24, 2023

Great service and great dealership will use them for all my maintenance and come back to buy a new vehicle every time. More

by JUSTICEGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Newman, Zack Martin
March 22, 2023

The rep was friendly and the service was fast. This is my third time receiving service at this dealership and I haven’t had any issues. More

by SHAUNW7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Orr, Zack Martin
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