Safford Brown Hyundai Manassas

Came in for 30,000 maintenance. First there was no record of our warranty that we purchased for 2279$ when we purchased the vehicle at Browns. Then they only did the oil change not First there was no record of our warranty that we purchased for 2279$ when we purchased the vehicle at Browns. Then they only did the oil change not the total 30,000. Maintenance check required. Said they would do it the next time. The car has 29,600 miles. There was no reason to postpone. The warranty we purchased when we bought the car was to cover all of these required services, oil changes etc. we would only be responsible for tires and wiper blades. Why can’t anyone find this in our records. We had no problem before the dealership changes hands. Even person who called to check on service couldn’t find it in the system. I am NOT happy More

The salesperson who assisted me was knowledgeable and patient. They took the time to explain all of the features of the car and made sure that I understood everything before I made my final decision. The patient. They took the time to explain all of the features of the car and made sure that I understood everything before I made my final decision. They never once pressured me into buying something I didn't want, and I really appreciated that. More

Bought a new Tuscon Hybrid at this dealership. Carrol Newman was the sales rep. He was most helpful from the beginning in helping me find one coming in and reserving it. On the day of the sales Carrol Newman was the sales rep. He was most helpful from the beginning in helping me find one coming in and reserving it. On the day of the sales closing, he made sure everything was set up for my arrival, providing my out the door pricing in advance. He made sure I liked the vehicle, and he walked through all of the new technology, and set up my Bluetooth and bluelink account. The back office closing was similarly easy with no pressure and with the dmv work completed and new tags already on the vehicle. I’d recommend Carroll to anyone looking for a new vehicle as he is informed about their products and can explain the differences between optional models. More

My service was quick courteous and exactly what I asked for with no additional sales pressure. My request was to get a Virginia state inspection. I arrived at my appointment time of 10:30 and was on my way for with no additional sales pressure. My request was to get a Virginia state inspection. I arrived at my appointment time of 10:30 and was on my way home by 11:90. Finally there was no charge for the service. More

Great location, clean facility, and bathroom. Friendly and professional staff that are always willing to help. Friendly and professional staff that are always willing to help. More

Staffs were very kind and friendly. Explained every details in the car and answered any questions. Explained every details in the car and answered any questions. More

I have always found that everyone who works in the service center is very helpful and nice to work with, especially Zachary Martin. service center is very helpful and nice to work with, especially Zachary Martin. More

Arkeem was great! I usually hate going to car dealerships to buy a car because your there all day long but Arkeem made it pleasant and quick. I was in and out in 4 hou I usually hate going to car dealerships to buy a car because your there all day long but Arkeem made it pleasant and quick. I was in and out in 4 hours. I would definitely recommend Arkeem to buy car. Thanks Arkeem!!! Love my new tucson. More

Very good service from both the manager Tom and sales person arkeem Dennis. I am satisfied person arkeem Dennis. I am satisfied More

Great customer service from Sonia to help find the car I was looking for that day. was looking for that day. More