Safford Brown Hyundai Manassas

Ken was very helpful and kind at the service desk. What i am not very happy with is that after going back a 2nd and 3rd time for a redo on my lights and a noise i noticed under the hood. Is that afte What i am not very happy with is that after going back a 2nd and 3rd time for a redo on my lights and a noise i noticed under the hood. Is that after leaving the dealer for a 3rd time i notice the flapping noise again. I pulled over and open the hood only to see that my engine cover has been broken. So, when i drive the air forces and flaps the broken cover under the hood. Which sounded like a loose belt. I have not called ken again for this. my cost was nearly 4000.00 in repairs and 41 dollars in the 2nd visit for a light and now to realize that the sound is a broken engine cover. In all the repairs that the Fairfax Hyundai has done in the past. They never broke the cover. I just felt done at this point. This is not an issue for the front end. This happened in the back with the mechanics. So, i don't know if. They just picked up a broken one and put it in my car or they broke the cover and did not make me aware of it while i was there waiting for the car to be done the first time around. So, my advice is before you drive away open the hood and take a look and make sure it's all ok before driving away and take a before video of your engine. Other than that Ken is very good at his job and listens to your concerns. More

Prompt and helpful getting my vehicle back to a safe driving condition Knowledgeable about what was wrong and able to fix it promptly driving condition Knowledgeable about what was wrong and able to fix it promptly More

Very fast service. I thought it would take a while. Wish they threw in a complimentary car wash like I was promised when I purchased car I thought it would take a while. Wish they threw in a complimentary car wash like I was promised when I purchased car More

Sami helped us get exactly the car we wanted and could afford. He was very kind afford. He was very kind More

Sami was so helpful and resourceful. He did not give us the "hard sell". It was the best experience we've had buying a car! He did not give us the "hard sell". It was the best experience we've had buying a car! More

Communication was excellent and my service was thorough and successful. They took the time to find and solve a problem and successful. They took the time to find and solve a problem More

They were friendly, have a nice waiting room and completed the work sooner than expected. completed the work sooner than expected. More

Quick and easy. Bruce made my car service appointment quick and easy. I did drop off and they were super efficient. Bruce made my car service appointment quick and easy. I did drop off and they were super efficient. More

Cheick was great! !! So personable, and listened to what I was looking for. We had laughs and he made the experience actually enjoyable. The manager who gave us the off !! So personable, and listened to what I was looking for. We had laughs and he made the experience actually enjoyable. The manager who gave us the offer on our trade in wasn't so great. There was no reason to give us such a low offer if they were willing to go up on it another 2k. More

Ken and everyone at manassas brown Hyundai always take such great cars of me. Highly recommended such great cars of me. Highly recommended More