Safford Brown Hyundai Manassas

Not satisfied with the outcome from my visit, no one ever answers the phone until you call a million times, I was suggested to do something that may or may not fix the problem even though they knew the code answers the phone until you call a million times, I was suggested to do something that may or may not fix the problem even though they knew the code that was being pulled. I was suggested to do a tune up when the code that was being pulled was an ignition coil code. Ken told me that the tune up was $400 and that it MAY fix the problem. If it didn’t fix the problem then we would need to spend another $600 on the ignition coils. Just very unsatisfied with the service and will not be bringing it back to the dealership. More

Carroll, Rochelle, and Peter were immensely helpful through the process of finding and purchasing my vehicle. They were patient with me and not pushy. I was willing to drive further and would have paid through the process of finding and purchasing my vehicle. They were patient with me and not pushy. I was willing to drive further and would have paid more to work with them, but Carroll found the car at a fair price. I’m thankful for their help and ease of communication. More

This service went smooth and my service person was very professional. I will try to always do Sat services professional. I will try to always do Sat services More

Ken was extremely helpful and very professional making my experiences exceptional. I highly recommend Manassas Hyundai. experiences exceptional. I highly recommend Manassas Hyundai. More

My Hyundai Accent was running poorly and then wouldn't start. The technician at Safford Brown Hyundai found and fixed the problem quickly. My Service Advisor, Ken Orr, kept me informed about the progress start. The technician at Safford Brown Hyundai found and fixed the problem quickly. My Service Advisor, Ken Orr, kept me informed about the progress on my car and he answered all my questions. My car now runs like a new car. More

I was provided an excellent quick turnaround service. I was in and out about 40 minutes for a state inspection. I was in and out about 40 minutes for a state inspection. More

Safford Brown no longer honors promises made with regards to the purchase of an extended warranty. I was told I would receive a free complimentary car wash after every service appointment. Safford now want to the purchase of an extended warranty. I was told I would receive a free complimentary car wash after every service appointment. Safford now wants to charge $9.95 for the car wash. When I questioned this charge I was told it was because Safford bought the dealership and they no longer honor that perk. I can understand no longer offering this perk to new customers but I feel that it’s unfair to remove it from an existing customers plan. This should be grandfathered in. I am very disappointed in this decision and will be taking my car purchasing dollars to another dealership when the time comes. More

The dealership did everything they promised. I was pleased with my salesman and the management. I was pleased with my salesman and the management. More

Bruce was a great service writer. Kept me abreast of the progress and called before doing any extra work. Kept me abreast of the progress and called before doing any extra work. More

Kudo's to my sales team (Arkeem Dennis and Kerri Estrada) who made my lease experience believe it or not pleasurable! They have served me well when leasing two other Hyundai vehicles, and were exceptional t who made my lease experience believe it or not pleasurable! They have served me well when leasing two other Hyundai vehicles, and were exceptional this time as when. More