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Safford Brown Hyundai Manassas
Manassas, VA
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I LOVE THIS DEALERSHIP! I have never felt more comfortable with any service agency before! The customer service from the purchase of our Genesis through the trips to the dealer for service has bee comfortable with any service agency before! The customer service from the purchase of our Genesis through the trips to the dealer for service has been stellar! Josh was great with everything he went over with us when we bought our car and Darryl and Billy take care of everything that I need when I bring it back for service! I never feel like I'm being taken advantage of or given a line. There's always a nice surprise when I pick it up...It's been washed or they did something proactively. The car is the BEST car I have ever owned...I've been driving for 35 years and have never had an experience like this! Thank you, thank you! Hyundai has a great product, I'm so glad I decided to test drive one! More
When you go to this dealer and Kasen is helping you, expect to get a bunch of xx and lies. In addition, Brian the sales manager will low ball on his offer and make up every excuse in the book. Luckily, expect to get a bunch of xx and lies. In addition, Brian the sales manager will low ball on his offer and make up every excuse in the book. Luckily, we ended up negotiating for a few days with them. To top it off, the finance girl (the name escapes me) tried to give us a loan with a high interest rate. I got my own financing and then all of a sudden she said she could match it. They will attempt everything in the book to weasel the dollars out of your pocket. If you go here, cause they do have reasonable prices, just be prepared. More
Steve was GREAT!! As soon as I walk into the dealership Steve Greeted me, an answered all my question. Steve was very nice and well knowledgeable of the car I was interested. Steve made sure I drove both c Steve Greeted me, an answered all my question. Steve was very nice and well knowledgeable of the car I was interested. Steve made sure I drove both colors of the cars I was intrested in to make sure it felt right to me. Shaq was Great also! He worked with us to get us exactly where we wanted our payments to be, which made me very happy. My experience at Brown's hyundai in manassas was beyond great and i would recommend these guys to all my family and friends. More
As soon as I walk into the dealership Brian Greeted me,even though I asked for someone else who no longer work there. I explaned what I wanted to do and he was so good in helping me.I traded my Hyundai me,even though I asked for someone else who no longer work there. I explaned what I wanted to do and he was so good in helping me.I traded my Hyundai Elantra in for a New Hyundai Tucson.I felt I needed a litle bigger can then the Elantra and I really missed my Blue tooth hand free phone system.As long as Brian works for Hyundai I would only us him. Good Job Brian. More
Ive been too this Dealership twice and purchased two new cars for my children , the people are great, and the service was awsome.And very honest people and both my kids are satisfied with what they had pu cars for my children , the people are great, and the service was awsome.And very honest people and both my kids are satisfied with what they had purchased .Im actually going back too purchase a brand new car for me. More
While visiting friends in Manassas, my 2009 Elantra's power steering light came on just as I was about to head home (I live in Arlington) on Sunday night. I called the Hyundai Service Line, and everyone power steering light came on just as I was about to head home (I live in Arlington) on Sunday night. I called the Hyundai Service Line, and everyone I spoke with was very friendly and helpful. I decided to spend the night and call for a tow truck in the morning. Since Brown's was only a few miles away, the car was towed there. I called the dealership and spoke with Darrell about the possibility of my car being fixed that day since I needed to get home. Darrell was very friendly, courteous, and definitely went out of his way to get my car looked at that same day. Unfortunately, the car needed to be repaired and the part needed had to be ordered. Although it was a hassle to arrange for a ride and drive back to get the car, I am very happy to have dealt with this dealership. Thank you so much for making the best of this bad situation! I would definitely recommend Darrell and the service department! More
I had a really good time at Brown's. Steve was my dealer and he was really nice throughout the whole ordeal. It was a good battle and I think we both won at the end. Steve's friendliness and casual behavi and he was really nice throughout the whole ordeal. It was a good battle and I think we both won at the end. Steve's friendliness and casual behavior made what should have been a nerve-wrecking moment (buying and negotiating a new car) into an experience where I felt comfortable and able to purchase the car and leave off the lot that night. I also had a very good experience with the finance team. In particular Sarah Burger. She was very nice and friendly even though I had kept her past hours. For that I am definitely grateful as well as her trying to get me the best deal possible. She was so excited to let me know that I wouldn't have to pay as much as I had originally planned. I would give both of these individual EXCELLENT ratings. Thanks to both of these guys. More
I am impressed with Brown's. The people I dealt with all helpful and welcoming. My salesman,Mr. Weech, made my new car busing experience pleasant, this was definitely a first for me! He is a professional helpful and welcoming. My salesman,Mr. Weech, made my new car busing experience pleasant, this was definitely a first for me! He is a professional who is extremely honest and very personable. He was always there to answer my questions patiently and thoroughly. He was never pushy. The sales manager came over and introduced himself to me and congratulated me on my new car. The lady in Finance was knowledgeable and was as efficient as possible. I did feel that I had to wait a long period of time to complete my deal, but found out that the other finance person had been called out of the office. I feel that Brown's is an excellent dealership that is well run and has exceptional employees, like Mr. Weech. I will happily refer friends to Brown's, in fact I already have! More
Our experience at "Brown's Hyundai" was a very positive experience. We came in looking for a small SUV and Mr. Henderson was very helpful in helping us find one that fit perfectly for our needs. positive experience. We came in looking for a small SUV and Mr. Henderson was very helpful in helping us find one that fit perfectly for our needs. Mr. Henderson was very insightful of the SUVs that we looked at and provided us with all of the information that we needed to help us decide that the Hyundai Tuscon was the car for us. He was very kind and easy to work with and easy to work with. You never know when you walk in to a dealership if the customer service is going to be good, and Mr. Henderson's dedication to do a great job showed right off the bat. He made our entire experience today a great one, and worked with the rice that we discussed with him. I would definitely recommend Brown's Hyundai and Mr. Henderson to anyone looking for a quality car and quality car buying experience! Eric More
Dealership was very busy when we showed up but Sophia took her time with us. We knew exactly what we wanted and she located the car for us. She answered all our questions and was had everything set up took her time with us. We knew exactly what we wanted and she located the car for us. She answered all our questions and was had everything set up for the sale. She sat with me and explained how to set everything up in the car and walked me threw the various features of the car. Sara was excellent with the financing and saved us some money with her financial background. We were very impressed with her knowledge and experience. She sealed the deal with getting us a better interest rate, setting up the title and transferring our plates to the new car. More