Safford Brown Hyundai Manassas

Staff was friendly, and patient with us through our whole buying process .Didn't pressure us and answered all of our questions. We left with the car we wanted and at a great price. Would do business with the buying process .Didn't pressure us and answered all of our questions. We left with the car we wanted and at a great price. Would do business with them again. This was our second purchase with a Brown Car Stores. More

Our experience with browns Hyundai was a good experience. Steve was our salesman and he was great ! I love my elantra coupe :) and I would recommend you to all my friends , thanks Steve was our salesman and he was great ! I love my elantra coupe :) and I would recommend you to all my friends , thanks More

Salesman, John Sasso, and the entire Brown’s staff were knowledgeable and courteous. We received a fair trade-in and a good price on a new Elantra Sedan. John Sasso was patient in helping us choose the b knowledgeable and courteous. We received a fair trade-in and a good price on a new Elantra Sedan. John Sasso was patient in helping us choose the best model through multiple test drives and he was also most helpful after the sale. Overall, we had an excellence purchasing experience. Highly recommend John and Brown’s Hyundai of Leesburg. More

what can I say steve kang was great in fact he was beyond great I had elantra 2011 was not looking for a car but ending up buying a 2013 sonata and reason steve he was great very friendly not pushy and got m great I had elantra 2011 was not looking for a car but ending up buying a 2013 sonata and reason steve he was great very friendly not pushy and got me the best of deal ever even two week later I can still go back and he treats me like I am a first time buyer so any one that read this please go and ask for steve kang you would not be disappointed trust me . More

First, I would like to clarify that it was a pleasant experience to work with Joshua and Chris. The rating would have been all five stars if not due to the experience we had with the finance lady. BE REA experience to work with Joshua and Chris. The rating would have been all five stars if not due to the experience we had with the finance lady. BE REAL CAREFUL when you are signing the contracts with that lady, I am an honor student in Law & Accountancy and I can tell that the finance lady absolutely has NO BUSINESS ETHICS. We were at the car dealership for 5.5 hours in total; in which 2.5 hours was the wait from the SHADY and DISHONEST finance department. We went into the finance lady’s room and the first thing we asked about was the loan payment. She told us to choose from the two rates that she is offering, **25%** or *11.95%**. No doubt that we picked 11.95%. Next, the finance lady said that our Payment Plan is **11.95%** **$192/month for 4 Years**. We were way too tired to think about the payment amount but you know what, when we got home and looked at it further; the payment she said initially when we entered the room was ALREADY INCLUDING THE TWO OPTIONAL PLANS BEFORE SHE EVEN TRIED TO OFFER US THE TWO OPTIONAL PLANS. Those two plans are $695 Optional Gap Contract and $1555 Powertrain Coverage Plan. We are highly disappointed that not even once did she mention that the two plans are optional NOR did she mention how much the plans were. But anyway, we firmly said NO THANKS to the plans that she offered, therefore we didn’t even ask for the price. Then she started pulling out paperwork for our used car. She basically threw a piles of papers to us, we had a hard time catching up with her; we just remember her saying “sign here, and here and there.” Bear in mind, she did not even explain what we were signing for, it was our stupidity of not looking carefully to see what we were getting ourselves into, all due to the exhaustion of sitting at the dealership for 5 hours. BUT, her behavior and actions of “trapping us into the contracts so she can get the commission” is absolutely dishonest and unethical. She clearly knew that we didn’t want the plans and therefore she took advantage of the fact that we were exhausted and successfully earned her commission from her customers. The next day, we were back attempting to cancel the two optional plans that she made us to sign. We received a bombardment of the awfully long and boring information of how the plans are for our own good and how we shouldn’t cancel it. Good, maybe you should have offered us the plans with those information before we signed the contract. We did not want to do business with a dishonest person and therefore we firmly requested that we are cancelling the plans. According to the contracts, it is our rights to cancel the plans in 30 days. Furthermore, we requested to cancel our Capital One loan and we will pay in cash instead. However, she said it is too late to cancel our Capital One loan and note that right afterwards, we went into Capital One and even our banker thinks that she is a complete dishonest LIAR. Our banker expressed to us that we have the rights to cancel the loan and that the transaction has not been processed yet since it is a Labor Day Weekend. Think about this: If a finance person explained every plan in details and explained the contracts in a non-misleading way and professional manner, why would a customer go back the next day to request cancellation of the two optional plans? The fact is she just threw us a bunch of documents and hoping that when we get home, we will celebrate about our new car and not look at the contracts we signed ever again. Therefore I definitely feel that she is getting commissions from the contracts we signed, it is just my feeling that she gets benefits from doings; it is just a thought, I am not stating that she really is because I personally do not know. The finance lady told us to wait for the cancellation documents for our optional plans in the mail. We are still waiting for the documents even though she had the ability to print them out and handed them to us right when we firmly requested them with our rights. And yet, we do not know what to do with our loan plan since she refused to cancel it for us. On the other hand, Chris(salesperson) and Joshua(manager) are friendly and professional. They provided excellent customer service and professional advice in the progress of looking at the used Toyota Yaris. I have to say that Chris was promoting a optional plan to us too, even as a car salesperson, he explained the plan in a non-misleading way and it was much more professional than that finance lady. Chris understood that we didn’t want the plan and we just moved on the next document really quick and was not pushy about anything at all (that is often lack in most car salesperson). Chris has been very nice to us, after we signed the contract with him, he still served us in his professional manner. When we went back the next day, he treated us like his friends even though he knew that we were not there to buy a car from him. Furthermore, the manager Joshua has a lot of knowledge on cars, he explained to us the condition of our trade-in car in details and he offered a very reasonable price for the car we bought. All in all, I had a horrible experience with the finance department, which is the heart of a company, and affected our experience with this dealership very much. I am planning to buy a new car this month but I don’t think I will go back to this dealership anymore. Chris and Josh were professional, but I do not want to deal with that finance lady anymore. We are still waiting for the documents for plan cancellations from her and we hope that she will do so in a timely manner. If you go to this dealership, go find Joshua and Chris Mallory, they are someone that you can trust. But, stay extra careful with that finance lady when you sign contracts with her. More

This dealer does NOT tell the truth and treats the customer like they are stupid. The organization corruptness is throughout: from management to the service clerk. I raised my concern to management customer like they are stupid. The organization corruptness is throughout: from management to the service clerk. I raised my concern to management and asked them to address items. They indicated that they did, but never was address. Consumer beware. More