Safford Brown Hyundai Leesburg

We had a written agreement for the price of a new vehicle. The vehicle was not currently available, but we were willing to wait to get the vehicle we wanted. After 2 months of waiting and no vehicl vehicle. The vehicle was not currently available, but we were willing to wait to get the vehicle we wanted. After 2 months of waiting and no vehicle, we accepted a different color. When we arrived to sign the contract, we were informed that the price was being raised. The alternative car had one additional option that I was willing to pay for, but the dealership wanted me to pay a "price increase", which I was not willing to pay. We had agreed on the price of the car - it was in writing. The dealership did not want to honor the agreed to price on the written, signed Buyer's Order. After refusing the pay the increase, the manager informed me that he didn't want my business. I guess this dealership doesn't understand written agreements or abide by their agreements. This is the absolutely worst car buying experience I have ever had (particularly since it didn't result in me actually buying a car). More

I was looking for a replacement for my Japnese-made 2007 4-door sedan. I rearched ratings from print and internet sources, coming to the conclusion that the Hyndai Genesis 2011 was within my price range an 4-door sedan. I rearched ratings from print and internet sources, coming to the conclusion that the Hyndai Genesis 2011 was within my price range and probable expectations. I visited the Hyundai site, leaving my name and e-maill response. Within a day I had a response and an assigned saklesman from Brown Hyundai in Leesburg, VA. Having intended just to drive the Genesis, I made a buy decision, mosltly because of the knowledgable, non-pushy representation by John Sasso. More

Karirm had no personality what so ever, and when I asked him about the scratches on the car I was looking at and the fact that it smelled of smoke he said "You're buying a used car, what do you expect.". It him about the scratches on the car I was looking at and the fact that it smelled of smoke he said "You're buying a used car, what do you expect.". It's been a month now since buying the car and the loan on the car I traded in still has not been paid off, and getting anyone to call back is impossible. I still have not received any paperwork showing that I have purchased the car, or the loan information, and every time I call the response is "We'll call you back" or "So and So is working on it". I had many problems with this dealership throughout the process of buying this car but this is most frustrating. Also, since I've had the car it's started to make strange sounds. I honestly feel like I was conned, and as a single mother I wonder how these people sleep at night. Also, after buying the car I noticed that it had no floor mats, or a manual. But like my salesperson said, "I'm buying a used car, what do I expect?" I don't know, maybe decent customer service? More

This was a great experience. John helped us when we first visited, and provided an informative and helpful, but pressure-free, experience. After we did some online price shopping, I contacted John and first visited, and provided an informative and helpful, but pressure-free, experience. After we did some online price shopping, I contacted John and told him what I wanted to pay for my new Elantra Touring. After a couple of phone calls, he told me what he could offer, which was acceptable to me. I came in a couple of days later, and wrote a check for the exact amount quoted over the phone. I definitely will recommend John and Browns to my friends and relatives interested in a Hyundai. More

My experience at Browns Hyundai was AWESOME. The salesperson that took care of me was John Sasso and what a wonderful experience, he made everything so easy, and was not pushy. The discussion was m salesperson that took care of me was John Sasso and what a wonderful experience, he made everything so easy, and was not pushy. The discussion was mine to make and he worked with me to make sure that I was comfortable and satisfied with my purchase. He also did a follow-up to make sure that everything was running smoothly. In fact everyone that I dealt with at Brown Hyundai was very friendly and willing to help and answer any question we had. Way to BROWNS Keep up the AWESOME work! Satisfied Customers in Haymarket, VA Francetta & Earl Moore More

I had looked at other dealers and other cars, but found the experience at Brown's Leesburg Hyundai to be the most rewarding. John and Steve asked what I was looking for and took the time to thoroughly expl the experience at Brown's Leesburg Hyundai to be the most rewarding. John and Steve asked what I was looking for and took the time to thoroughly explain all my options to me. John and Steve are very knowledgable and they offer a "no pressure" approach that is very refreshing. After I decided to purchase the Sonata Limited, John, Steve, Matt and the entire team worked hard to get me the car I wanted, within the budget I was looking for. I was very pleased with the entire buying process, and look forward to returning to this dealership for my service needs. More

During my car hunt I visited many dealers including 2 Hyundai dealerships. I was extraordinarily impressed with the entire team, including my sales representative Mike Clementes. Their professionalism, Hyundai dealerships. I was extraordinarily impressed with the entire team, including my sales representative Mike Clementes. Their professionalism, demeanor, sincere friendliness and help far exceeded my experience at any other dealership. ALSO, their pricing with extraordinary. The price for the new car and the trade-in was $2,000 lower than their competitor that was offering using the "Costco" Buyer's Club program. I would absolutely recommend them!!! More

This was my first experience receiving an oil change with Brown's, and I was pleasantly surprised. I have often found myself frustrated when just needing a simple oil change. At Brown's in Lsbrg, it was effo Brown's, and I was pleasantly surprised. I have often found myself frustrated when just needing a simple oil change. At Brown's in Lsbrg, it was effortless and efficient! Thank you for an awesome experience. I will be back, for sure!! L.S. More

We have purchased at least 5 cars from this dealership and in the past two years our experience has been great. Matt worked with us to make sure we had the best financing possible and made the process of and in the past two years our experience has been great. Matt worked with us to make sure we had the best financing possible and made the process of completing a paperwork painless and enjoyable. We are very happy with our last purchase. More

The dealership and people were very easy to wrok with and the customer service was excellent. At no time did I feel pressured into buying, which I appreciated. When I asked questions, I got honest answers, the customer service was excellent. At no time did I feel pressured into buying, which I appreciated. When I asked questions, I got honest answers, and they talked to me about different options. For example, I mentioned I might want an SUV, but the salesman asked me about my driving habits, how many miles I put on the car, etc. and said the Sonata mught work better for me. I did purchase the Sonata and have found it to be a great car. Anyone looking to buy a Hyundai should check out this dealership. They make the car buying experience a good one! More